IT Support Specialist — Hybrid Office & Warehouse Tech

ShipMonk; Scranton (Lackawanna County); On-site; USD 55,000 - 75,000; Full time

Job summary

ShipMonk is seeking an IT Support Specialist to back our office and warehouse technology operations. The role is hands-on, covering end-user support, device management, and day-to-day IT tasks across multiple systems.

You will support both corporate and warehouse users, collaborating with global teams to resolve issues quickly and maintain robust operations. The ideal candidate has 2–4 years in mixed environments, strong G-Suite and Slack/Zoom skills, and experience with MDM and asset tracking.

Qualifications

• 2–4 years of IT support experience in a mixed warehouse and corporate environment.
• Strong understanding of G-Suite (including Admin Console), Microsoft admin tools, and Slack/Zoom.
• Experience with MDM platforms such as Miradore, Mosyle, or SimpleMDM.
• Familiarity with asset tracking tools (e.g., SnipeIT) and identity management systems (e.g., Okta).
• Excellent troubleshooting, communication, and organizational skills.
• Ability to work independently on-site and prioritize support tasks.

Responsibilities

• Provide technical support for corporate and warehouse employees across hardware, software, and network-related issues.
• Support daily use and troubleshooting of Zoom, Slack, Asana, G-Suite (apps & admin), and Microsoft Admin tools.
• Manage device inventory and lifecycle using SnipeIT, Miradore, Mosyle, and SimpleMDM.
• Support user access and identity management through Okta.
• Provide basic support and troubleshooting for physical security systems including Avigilon and Unifi.
• Maintain accurate documentation of IT assets, configurations, and support procedures.
• Collaborate with remote teams to ensure timely resolution of issues and support requests.
• Assist in onboarding and offboarding processes, including device setup and account provisioning.
• Work closely with the IT team to elevate and resolve complex technical problems.

Skills

End-user support

Device management

IT operations

Zoom

Slack

Asana

G-Suite Admin

Okta

Avigilon

Unifi

SnipeIT

Miradore

Mosyle

SimpleMDM

Tools

SnipeIT

Miradore

Mosyle

SimpleMDM

Okta

G-Suite Admin Console

Zoom

Slack

Asana

Avigilon

Unifi

Job description

ShipMonk is seeking an IT Support Specialist to back our office and warehouse technology operations. The role is hands-on, covering end-user support, device management, and day-to-day IT tasks across multiple systems.

You will support both corporate and warehouse users, collaborating with global teams to resolve issues quickly and maintain robust operations. The ideal candidate has 2–4 years in mixed environments, strong G-Suite and Slack/Zoom skills, and experience with MDM and asset tracking.