IT Support Specialist (Help Desk)

gobravvo; Philadelphia (Philadelphia County); Remote; USD 30,000 - 47,000; Full time

Job summary

gobravvo is seeking an IT Support Specialist (Help Desk) for a contract-to-hire role in a remote work environment. You will be the primary point of contact for IT support, handling device setup, account provisioning, troubleshooting, and documenting solutions to keep users productive.

Working remotely across the USA, you will contribute to IT processes, maintain records, and support both internal staff and clients in a fast-paced, collaborative setting.

Qualifications

• Prior IT support, help desk, or tech troubleshooting experience.
• Strong organizational skills and meticulous documentation.
• Experience with device setup, user account management, and cloud-based systems.
• Ability to guide users with varying technical skills through issues.
• Comfort with occasional on-site support in the USA as needed.

Responsibilities

• Set up, configure, and maintain devices for team members and clients.
• Provision and manage user accounts to ensure secure access.
• Troubleshoot hardware, software, and connectivity issues; provide clear guidance.
• Coordinate onboarding/offboarding to manage access transitions.
• Document recurring issues and contribute to IT playbooks and processes.
• Collaborate with teammates to resolve complex technical challenges.

Skills

IT support

Help desk

Troubleshooting

Documentation

Communication

Tools

Google Workspace

Windows

Job description

IT Support Specialist (Help Desk)

Are you passionate about resolving technical issues and ensuring seamless technology experiences for users? We are seeking an IT Support Specialist (Help Desk) for a contract-to-hire role in a dynamic, remote work environment. This opportunity is ideal for a tech-savvy, organized, and proactive individual who thrives in fast-paced, collaborative settings. As part of our agile team, you will play a critical role in supporting both internal personnel and clients, making technology work efficiently across our growing organization. Our company focuses on innovative solutions within specialized alternative markets, and we are dedicated to building reliable systems and robust operations from the ground up.

As an IT Support Specialist (Help Desk), you will serve as the primary point of contact for all IT-related support requests. Your responsibilities will include device setup, account provisioning, troubleshooting technical issues, and improving IT processes. You will be expected to document solutions meticulously, maintain organized records, and contribute to internal knowledge bases. Your ability to communicate clearly and guide users through resolutions will ensure that both our team and clients experience minimal disruption and maximum productivity.

Working remotely offers flexibility and convenience while allowing you to make a direct impact on a nationally distributed team. The contract-to-hire structure provides long-term growth opportunities and the chance to become an integral part of a company that values initiative, precision, and collaborative problem-solving. If you are adaptable, resourceful, and committed to delivering excellent IT support.

IT Support Specialist (Help Desk) - Summary

• Contract-to-hire opportunity for a remote IT Support Specialist (Help Desk)
• Key support role for internal and client-facing technology needs
• Opportunity to work in a fast-growing, innovative organization
• Collaborative, process-driven team environment

Duties & Responsibilities

• Set up, configure, and maintain devices such as phones and laptops for team members and clients
• Provision and manage user accounts, ensuring secure and efficient access for all users
• Troubleshoot hardware, software, connectivity, and credential issues, providing clear guidance to users
• Coordinate onboarding and offboarding processes to ensure smooth access transitions
• Maintain detailed records of recurring issues, resolutions, and system changes for future reference
• Contribute to IT documentation, playbooks, and process improvements to enhance workflows
• Collaborate with other team members to resolve complex technical challenges and support business operations

Salary & Benefits

• Competitive hourly pay structure, with potential for long-term advancement upon successful contract completion
• Structured workflows, standardized documentation practices, and clearly defined responsibilities
• Direct impact on the reliability and scalability of a rapidly expanding company
• Engaging, collaborative work environment that values precision and initiative

Qualifications & Requirements

• Prior experience in IT support, help desk, or technical troubleshooting roles
• Strong organizational skills and attention to detail in documentation and follow-up
• Proficiency with device setup, user account management, and cloud-based systems (such as Google Workspace and Windows environments)
• Ability to guide users of varying technical skill levels through troubleshooting and solutions
• Comfort with occasional local travel for on-site technical support, as needed

Ideal Candidate Snapshot

• Tech-savvy and reliable, with a holistic understanding of system integration and optimization
• Exceptional communication skills, able to explain technical solutions in a user-friendly manner
• Highly organized, methodical, and able to resolve issues completely and efficiently
• Adaptable to fast-paced environments and shifting priorities
• Resourceful problem-solver with experience supporting small teams or startups

Other Relevant Information

• Exposure to both internal and client-facing IT support environments is a plus
• Familiarity with IT documentation practices and process-building highly valued
• Long-term growth and advancement opportunities for high-performing team members
• Remote work offers flexibility and the chance to work with a diverse, distributed team
• Positive mention: Working remotely from anywhere in the USA provides flexibility and access to a broad community of talented professionals