Healthcare Sales Support Specialist

Radiant Systems Inc; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in Health and Human Services seeks a Sales Support Specialist to enhance field sales operations and support the sales team. Responsibilities include order processing, document management, and fostering communication across teams. Ideal candidates should have 2 years of relevant experience and proficiency in Microsoft Office, ensuring efficient support in a dynamic sales environment.

Qualifications

• 2 years experience in customer service or field support role.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Excellent verbal and written communication skills.

Responsibilities

• Drive daily field sales operations efficiency and accuracy.
• Assist with funnel management, quote creation, and order processing.
• Engage in special projects to improve business performance.

Skills

Customer service

Project management

Time management

Problem solving

Communication

Organizational skills

Tools

Microsoft Office

SalesForce.com

Job description

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Base pay range

$22.00/hr - $24.00/hr

Duration: 12+ Months

Description:

Must- Haves (Hard Skills)

Job Description:

The Sales Support Specialist is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams. Administrative support includes but is not limited to quote creation/edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.

• Act as liaison and partner with field sales team to meet commitments and resolve issues

• Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests

• Timely document creation and distribution to sales team to meet customer commitments

• Coordinate workflow closures across all functional teams

• Proactively resolve and escalate issues across functions when necessary

• Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function

• Drive commercial compliance by supporting legal escalation workflow activities. Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.

• Engage in special projects to drive or improve business performance

• Drive continuous improvement on all related processes to ensure standardization and simplification

• Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness

Qualifications / Requirements:

• 2 years experience in customer service or field support role.

• Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.

• Excellent verbal and written communication.

• Ability to work under pressure against tight deadlines, getting work right the first time. High level of telephone and customer care skills.

• Time management skills with the ability to work with accuracy and minimum of supervision.

• Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.

• Ability to problem solve and drive issues to resolution

Desired characteristics:

• 2 years working experience in commercial field

• Working knowledge of SalesForce.com

• Familiarity with Client commercial processes (ITO & OTR)

• Familiarity with Client products and offerings

• Ability to quickly adapt in an environment where priorities change frequently

• Excellent interpersonal, team and influencing skills

• Dependable, reliable, responsible, dedicated, committed

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Industries

  Health and Human Services

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