IT Support Specialist

InfoDefense, Inc; Dallas (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading cyber security solutions provider is seeking an IT Specialist to configure and maintain secure systems for customers. This role is pivotal in ensuring compliance with cyber security frameworks and offers growth in a rapidly expanding company. Candidates should possess a Bachelor’s degree in IT and relevant experience in system administration.

Benefits

Performance-based bonuses

401k retirement plan

Health, dental, and vision benefits

Life insurance

Short and long-term disability benefits

Qualifications

• 2 years experience in network and system administration.
• Proficient in managing Windows and Linux operating systems.
• Experience with Microsoft 365 management and cloud services.

Responsibilities

• Configure and maintain Windows and Linux server operating systems.
• Implement and manage cyber security technologies.
• Assist customers with IT-related problems via service desk.

Skills

Network Troubleshooting

Problem Solving

Communication

Interpersonal Skills

Education

Bachelor’s degree in Information Technology

Tools

Windows Server

Debian Linux

Red Hat Linux

Microsoft 365

Azure

AWS

Job description

Security-focused IT Opportunity

InfoDefense is poised to grow by double digits this year, and we want you to be a part of that growth. Utilize your IT skills in a dynamic, fast-paced environment to service our customers. This is primarily a remote work position; however, the right person for this position must live in the Dallas/Fort Worth area and be authorized to work within the United States.

Job Description

InfoDefense is seeking a skilled IT Specialist to join our team. This role involves configuring and maintaining highly secure systems to ensure compliance with CMMC and other cyber security frameworks. Our IT Specialist will be responsible for configuring, managing, and troubleshooting various hardware, software, networks, and cloud services for our Alaska-based customers.

Key Responsibilities

• Configure and maintain Windows and Linux server operating systems
• Perform system patch management and updates
• Implement and manage cyber security technologies
• Configure and maintain Microsoft 365 Entra, Exchange, Teams, PowerBI, SharePoint, and OneDrive
• Manage automated desktop application deployments via Microsoft 365 Intune
• Configure and maintain customer cloud infrastructure such as Azure and/or Amazon Web Services
• Assist customers calling into the service desk with IT-related problems
• Troubleshoot network connectivity issues
• Analyze and resolve issues with IT equipment including printers, servers, and networks
• Monitor network infrastructure devices utilizing existing system monitoring tools
• Ensure that the electronic data traffic, networks, and systems are operating without interruption
• Implement and manage disaster recovery and back-up procedures
• Participate in cyber incident response exercises and contribute to the cyber incident response team
• Create and manage user accounts and configure access permissions
• Maintain and optimize previously established change, backup, and service desk procedures

Qualifications

• Bachelor’s degree in Information Technology or a related field
• Proven experience in network and system administration
• Proficient in managing Windows and Windows Server operating systems
• Proficient in managing Debian or Red Hat Linux operating system
• 2 years Network troubleshooting
• 2 years Microsoft 365 Management
• Experience with database management systems
• Knowledge of firewall technologies
• Experience with enterprise change management processes
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Preferred Skills and Experience

• Knowledge of one or more scripting languages Python, Bash, PowerShell, etc.
• Experience managing Amazon Web Services and/or Azure
• Fundamental understanding of NIST SP 800-171, CMMC 2.0, or other regulatory standards
• Industry Certifications such as Security +, Network+. CCNA, CEH, CISSP, Fortinet NSE4, Microsoft)
• Familiarity with cyber incident response practices
• Military service is a big plus

Compensation

InfoDefense offers a generous base salary along with performance-based bonuses, a 401k retirement plan, and additional health, dental, vision, life, short and long-term disability benefits. All candidates are required to submit to a background check prior to beginning work.

About InfoDefense

A turn-key cyber security solutions provider, InfoDefense provides best-in-class information protection; network security; system security; identity and access management as well as IT governance, risk and compliance solutions. With a current focus on Department of Defense contractors with Cyber Security Maturity Model (CMMC) compliance requirements, InfoDefense has also served financial services, healthcare, retail, technology, manufacturing, and government customers since 2001. As an equal opportunity employer, InfoDefense is headquartered in the Dallas-Fort Worth metropolitan area with a presence in other locations within the United States.