Remote Clinical Support Specialist (Virtual Healthcare)

Alliance Services, Inc; Sacramento (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in mental health care seeks a Clinical Support Specialist to provide essential administrative and clinical support to the Care Team. The role involves managing patient tasks, ensuring HIPAA compliance, and coordinating patient care processes. Ideal candidates will have at least 2 years of virtual clinical administration experience and possess excellent communication skills. Enjoy a remote work setup with competitive compensation and benefits including bonus eligibility and health coverage.

Benefits

Development and training programs

Remote work opportunities

Competitive compensation

Annual bonus eligibility

401(k) plan with a match

Medical, Dental, and Vision coverage

Life insurance and Disability

Well-being and Remote Work stipend

Generous Paid Time Off

Qualifications

• 2+ years in virtual clinical administration, preferably in geriatrics or chronic outpatient care.
• Strong verbal and written communication skills.
• Proven ability to work independently in a remote environment.

Responsibilities

• Manage patient administrative tasks including appointment scheduling.
• Support clinical workflows and assist Care Teams with patient needs.
• Coordinate incoming patient referrals and manage documentation.

Skills

Attention to detail

Multitasking

Communication

Organizational skills

Proficiency in G-Suite

Experience with electronic health records

Time management

HIPAA compliance knowledge

Tools

Google Suite

Microsoft Office

Athena EHR

Job description

Location : Remote (US)Est Hourly Salary : $33.00 - $50.00Job Type : Full-time / Part-time / ContractThe Clinical Support Specialist (CSS) will provide administrative and clinical support to our Care Team of mental health specialists (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs). They will be responsible for managing patient administrative tasks including appointment scheduling / rescheduling, inbound call routing, and billing questions, assisting with clinical administrative workflows including audits / chart reviews, special projects as prioritized by Leadership, and processing documents to optimize patient care.NOTE : The hours for this role are currently 9am - 5pm Central, Monday to Friday (subject to change) - please confirm that works for you in your time zone before applying!Responsibilities : Work remotely and collaboratively with our Care Team (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs) through digital communication tools such as G-Suite, Athena (EHR), Microsoft Products, and DialPadLearn and maintain knowledge of our EHR, product, and communication platformsManage & Organize incoming documents and EHR communications, ensuring records are complete, organized and HIPAA compliant, reconcile inboxes,and support incoming and outgoing communication needs for the Virtual ClinicAssist with patient needs ahead of clinical appointments including documentation, technology and schedulingReceive patient issues and route clinical questions to appropriate Care Team membersCoordinate incoming patient referrals and assists with cross functional patient onboarding needsAssist Care Teams with patient panel management needs, including : tracking and managing daily clinic patient appointment changes, delegated documentation, following up on tasks and standing orders as directed, and completing day-to-day tasks as delegated or assigned by the Care Team.Correspond with pharmacies and complete prior authorizations to resolve prescription issuesAdditional special projects as assignedAdditional duties as assignedQualifications : 2+ years in virtual clinical administration preferably in geriatrics, dementia care and / or chronic outpatient care. Virtual experience preferredImpeccable attention to detail and ability to multitaskDemonstrated ability to pivot and adapt swiftly to changing prioritiesStrong verbal and written communication skillsAbility to work independently in a remote environmentStrong working proficiency with Google and Office Suite (G-Suite products including Gmail, Calendar, Chat, and Microsoft Office product including Word and Excel)Proficiency with electronic health records systemsExperience with medical billing and insurance claims preferredExcellent organizational and time management skills with a proven ability to meet critical deadlinesKnowledge of HIPAA compliance standards requiredPassion for supporting high quality dementia care and improving patient / caregiver experiencesWhat's in it for youDevelopment, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibilityFast growth company with opportunities to take on more responsibility or develop into new rolesRemote from home opportunity; Competitive compensationAnnual bonus eligibility401(k) plan with a healthy matchEquity in the form of stock optionsMedical, Dental and Vision coverage for you and your familyLife insurance and DisabilityWell-being and Remote Work stipendGenerous Paid Time OffPay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

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Clinical Support Specialist • Sacramento, CA, United States