Entry-Level IT Help Desk Technician | Grow in Tech

Givinghhc; Amarillo (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Givinghhc is seeking an IT Support Technician in Amarillo, Texas to provide first-line technical assistance to employees. The ideal candidate will handle hardware, software, and network issues while delivering exceptional customer service.

This entry-level role requires strong troubleshooting skills and an Associate's degree in Information Technology or equivalent experience. Join our mission to support individuals impacted by health conditions related to their work in nuclear facilities.

Qualifications

• 1+ years of experience in technical support or help desk role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Install, configure, and maintain desktops and peripherals.
• Troubleshoot hardware, software, and network issues.

Skills

Troubleshooting and problem-solving skills

Excellent verbal and written communication skills

Basic knowledge of Windows operating systems

Familiarity with Microsoft Office Suite

Alignment with company mission and values

Education

Associate’s degree in Information Technology or related field

Tools

ServiceNow

Zendesk

Job description

Givinghhc is seeking an IT Support Technician in Amarillo, Texas to provide first-line technical assistance to employees. The ideal candidate will handle hardware, software, and network issues while delivering exceptional customer service.

This entry-level role requires strong troubleshooting skills and an Associate's degree in Information Technology or equivalent experience. Join our mission to support individuals impacted by health conditions related to their work in nuclear facilities.