IT Support Specialist — Growth, PTO & Stock Options

Avathon, Inc; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Stock Options

Healthcare (Medical)

401k with Employer Match

Technology Allowance

Generous Time Off

Job summary

Avathon, Inc. in Pleasanton, CA, is seeking an IT Support Specialist to manage corporate IT resources and end-user support. You will handle tier 1 tickets, onboarding/offboarding, and help grow with new technologies alongside experienced Engineers.

The role emphasizes strong troubleshooting, documentation, and proactive service in a fast-growing startup environment with opportunities for professional growth and hands-on learning.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Provide tier 1 end-user support, resolve helpdesk tickets, manage employee on/offboarding.
• Install & troubleshoot laptops, printers, & conference room equipment.
• Update documentation procedures for common processes.
• Shadow senior team members to continue learning technologies and tasks.
• Manage conference rooms and onboarding/offboarding processes.
• Remote support and hardware/software inventory management.

Skills

Troubleshooting

End-user support

Communication

Self-driven

Tools

Active Directory

Remote access tools

Public cloud

Networking

GSuite / O365

Job description

Avathon, Inc. in Pleasanton, CA, is seeking an IT Support Specialist to manage corporate IT resources and end-user support. You will handle tier 1 tickets, onboarding/offboarding, and help grow with new technologies alongside experienced Engineers.

The role emphasizes strong troubleshooting, documentation, and proactive service in a fast-growing startup environment with opportunities for professional growth and hands-on learning.