IT Support Specialist — Frontline Tech for Executives

John Paul Mitchell Systems; Santa Monica (CA); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Discretionary bonus plan

Comprehensive benefits package

Travel between multiple JPMS locations

Job summary

John Paul Mitchell Systems is seeking an IT Support Specialist to deliver front-line support for Windows and macOS devices, Microsoft 365, and AV systems for our Santa Monica, Santa Clarita offices, and the distribution center. The role requires on-site work with regular travel between locations.

You will respond to tickets, document resolutions, onboard/offboard employees, and support executives with time-sensitive issues, while contributing to IT policy adherence and knowledge base creation.

Qualifications

• Windows 11 and macOS support across corporate devices.
• Strong understanding of MS 365 applications and device peripherals.
• Foundational networking and VPN knowledge for troubleshooting.
• Experience with identity tasks like MFA, password resets, and group membership.
• Familiarity with security tools (EDR) and endpoint management.
• Experience with ITSM/ticketing systems and documenting steps.

Responsibilities

• Provide Tier 1/2 IT support for tickets with SLA adherence.
• Support executives and department leaders with time-sensitive issues.
• Set up and troubleshoot conference-room AV and meeting platforms.
• Administer Windows, macOS, mobile devices, MDM enrollment, and remote users.
• Perform onboarding/offboarding tasks, license and access changes.
• Maintain asset inventories and coordinate equipment repairs or replacements.
• Support warehouse tech and distribution-center devices as needed.
• Assist with office moves and deployment of new equipment.
• Create knowledge-base articles and troubleshooting checklists.

Skills

Windows 11

macOS

Microsoft 365

Printers & peripherals

Networking basics

MFA enrollment

Active Directory / Entra ID

EDR / endpoint security

PowerShell basics

IT service desk / ticketing

MS Teams / Zoom support

Travel between locations

Education

High school diploma or GED

Bachelor’s degree in related field (preferred)

Tools

NinjaOne

SentinelOne

Mosyle

Intune

RMM/EDR tools

ServiceDesk Plus

Microsoft Entra ID

Exchange Online

SharePoint / Teams / OneDrive

Job description

John Paul Mitchell Systems is seeking an IT Support Specialist to deliver front-line support for Windows and macOS devices, Microsoft 365, and AV systems for our Santa Monica, Santa Clarita offices, and the distribution center. The role requires on-site work with regular travel between locations.

You will respond to tickets, document resolutions, onboard/offboard employees, and support executives with time-sensitive issues, while contributing to IT policy adherence and knowledge base creation.