IT Support Specialist – Flexible Hours & Unlimited PTO

Dean Dorton; Cincinnati (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible work schedules

Unlimited PTO

Paid family leave

Retirement benefits with match

Telemedicine and wellness resources

Job summary

Dean Dorton is seeking an IT Support Associate to be the first point of contact for client technology issues. You will triage tickets and collaborate with the tech team to deliver timely, effective resolutions in a professional services environment.

The ideal candidate is early‑career, client‑focused, detail‑oriented, and eager to learn while building a foundation in IT within a professional services firm.

Qualifications

• Bachelor's degree or equivalent in IT/CS or related field.
• Internship, part-time, or help desk experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests with professionalism and efficiency.
• Eagerness to learn and apply new technologies in a client-focused environment.
• Experience with endpoint security, user account management, and ITSM/ticketing systems.
• Interest in pursuing industry certifications (CompTIA A+, Microsoft, ITIL) preferred.

Responsibilities

• Monitor and triage incoming support requests via the ticketing system.
• Perform initial triage, categorization, and resolution of routine issues.
• Escalate complex incidents with clear documentation to the team.
• Maintain detailed notes in tickets for communication and tracking.
• Troubleshoot issues related to Microsoft 365, Windows, networking, and endpoint security.
• Assist with user account management and password resets.
• Contribute to improving support processes by documenting solutions.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Teamwork

Learning mindset

Attention to detail

Endpoint security

Education

Bachelor's degree in IT/CS or related field

Tools

Microsoft 365

Remote access platforms

ITSM systems (ConnectWise, ServiceNow)

Microsoft Office Suite

Job description

Dean Dorton is seeking an IT Support Associate to be the first point of contact for client technology issues. You will triage tickets and collaborate with the tech team to deliver timely, effective resolutions in a professional services environment.

The ideal candidate is early‑career, client‑focused, detail‑oriented, and eager to learn while building a foundation in IT within a professional services firm.