IT Support Associate - Flexible Hours & Growth

Dean Dorton; Cincinnati (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible work schedules

Unlimited PTO

Paid family leave

Retirement benefits

Telemedicine & wellness

Job summary

Dean Dorton is seeking an IT Support Associate to be the first point of contact for client technology support. You will triage tickets, resolve routine issues, and collaborate with the tech team to ensure timely resolutions.

This role is ideal for an early-career professional who is client-focused and detail-oriented. Responsibilities include documenting solutions, assisting with user accounts, and contributing to internal knowledge bases.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• Internship/part-time/help desk experience is a plus.
• Strong verbal and written communication skills required.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests in a fast-paced environment.
• Willingness to learn new technologies and pursue certifications.

Responsibilities

• Handle incoming IT support requests and triage tickets.
• Provide basic resolution for routine issues and document steps taken.
• Escalate complex incidents with clear context to senior teammates.
• Maintain thorough notes in each ticket for transparency.
• Assist with user account management and access requests.

Skills

Strong communication

Multitasking

Customer service

Detail-oriented

Education

Bachelor's degree in IT/CS

Tools

Microsoft 365

ConnectWise

ServiceNow

Office Suite

Job description

Dean Dorton is seeking an IT Support Associate to be the first point of contact for client technology support. You will triage tickets, resolve routine issues, and collaborate with the tech team to ensure timely resolutions.

This role is ideal for an early-career professional who is client-focused and detail-oriented. Responsibilities include documenting solutions, assisting with user accounts, and contributing to internal knowledge bases.