Onsite IT Support Technician – Help Desk & Field Sites

Emergent Staffing; Hartford (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergent Staffing's client in the Hartford, CT area is seeking an IT Support Specialist to join its Help Desk on-site team in Glastonbury. You will provide hands-on technical support to office employees, leadership, remote users, and project sites, troubleshooting hardware, software, and Microsoft 365 issues while following ITSM processes.

This role is primarily onsite, includes an on-call rotation, occasional extended hours, and limited travel to project sites as needed.

Qualifications

• 6 months to 1 year of IT Help Desk or desktop support experience.
• Experience troubleshooting Windows endpoints and Microsoft 365.
• Experience using Jira or similar ITSM platform.
• Ability to troubleshoot remotely by phone, Teams, or remote tools and in person.
• Willingness to work onsite in Glastonbury five days per week.

Responsibilities

• Serve as primary contact for IT incidents and requests via in person, phone, Teams, and remote tools.
• Troubleshoot Level 1 issues and assist with Level 2/3 as needed.
• Support Windows devices, Microsoft 365 apps, iPads/iPhones, printers, and peripherals.
• Create, document, update, and close tickets in Jira with accurate notes.
• Assist with onboarding/offboarding, including account creation and access changes.
• Configure and deploy computers and mobile devices; support IT administration tools.
• Triage network and connectivity issues; escalate advanced work as needed.
• Support procurement, inventory tracking, and lifecycle management of IT equipment.
• Follow security and data-protection policies; improve Help Desk documentation.
• Balance scheduled tickets with walk-up requests and after-hours incidents.

Skills

Help Desk experience

Customer service

On-site support

Remote troubleshooting

Time management

Strong communication

Tools

Jira

Microsoft Teams

Remote support tools

Microsoft Intune

Active Directory

Microsoft 365

Job description

Emergent Staffing's client in the Hartford, CT area is seeking an IT Support Specialist to join its Help Desk on-site team in Glastonbury. You will provide hands-on technical support to office employees, leadership, remote users, and project sites, troubleshooting hardware, software, and Microsoft 365 issues while following ITSM processes.

This role is primarily onsite, includes an on-call rotation, occasional extended hours, and limited travel to project sites as needed.