IT Support Specialist: Fast, Friendly Tech Help

NEFCO; East Hartford (CT); On-site; USD 34,000 - 52,000; Full time

Job summary

NEFCO in East Hartford, CT is seeking a Desktop Support Specialist to provide Tier 1 IT support for hardware and software across the organization. You will diagnose issues, answer inquiries, and deliver responsive remote and on-site assistance for a diverse user base.

Key responsibilities include triaging requests in the ticketing system, deploying new hardware, maintaining inventory, and documenting resolutions.

Qualifications

• 2+ years in a Desktop Support or Help Desk role.
• Bachelor’s degree in computer science, information systems, or equivalent experience.
• Experience with ticketing systems and Windows OS required.

Responsibilities

• Fundamental Technical Support & Troubleshooting.
• Perform Tier 1 diagnosis, testing, and resolution for hardware and software issues.
• Provide technical support for desktop PCs, laptops, printers, desk phones, fax machines, and mobile devices.
• Support software applications including Microsoft Office, Autodesk, Epicor Eclipse, and Adobe products.
• Use remote control software to assist off-site staff and branch colleagues.
• Triaging, prioritizing, and managing multiple inquiries in a fast-paced environment.
• Document issues, communications, and resolutions in the ticketing system.
• Escalate complex issues to Tier 2 or other IT teams as needed.
• Deploy new hardware and software for hires and upgrades; configure mobile devices.
• Maintain IT hardware/software inventory and assist with disposal per policy.
• Deliver excellent customer service across all organizational levels.
• Participate in rotating on-call after-hours support and adhere to IT policies.

Skills

Communication skills

Problem-solving

Documentation

Teamwork

Independent work

Education

Bachelor's degree in computer science or information systems

Tools

Windows OS

VoIP knowledge

Office 365

Freshservice/ITSM

Dell hardware

HP printers

Zebra printers

Mitel phones

Epicor Solar Eclipse

Job description

NEFCO in East Hartford, CT is seeking a Desktop Support Specialist to provide Tier 1 IT support for hardware and software across the organization. You will diagnose issues, answer inquiries, and deliver responsive remote and on-site assistance for a diverse user base.

Key responsibilities include triaging requests in the ticketing system, deploying new hardware, maintaining inventory, and documenting resolutions.