IT Support Specialist - End-User Tech & Security Ally

Socket.dev; Village of Ballston Spa (NY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Socket.dev in Ballston Spa, NY seeks an IT Support Specialist to deliver comprehensive technical support across locations. You will serve as the primary contact for end-user issues, support desktops, laptops, mobile devices, printers, Microsoft 365, and phone systems while ensuring security and regulatory compliance.

You will collaborate with the IT team to troubleshoot, document configurations, and support cybersecurity and operations initiatives, including onboarding and branch tech support.

Qualifications

• Associate degree in IT or related field, or equivalent experience.
• 2–4 years of IT support or help desk experience.
• Experience with Microsoft Windows operating systems.
• Experience with Microsoft 365 administration and support.
• Knowledge of Active Directory, networking fundamentals, and computer hardware.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Valid driver’s license and ability to travel between branch locations.

Responsibilities

• Serve as the first point of contact for employee technical support requests.
• Troubleshoot and resolve hardware, software, network, and connectivity issues.
• Provide remote and on-site support for all branch and administrative locations.
• Manage and track support tickets to ensure timely resolution and effective communication.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Configure and support mobile devices, including smartphones, tablets, and Microsoft Authenticator.
• Deploy, configure, and maintain desktop computers, laptops, printers, scanners, and peripheral devices.
• Perform workstation imaging, software installation, upgrades, and replacements.
• Manage inventory of IT hardware and software assets.
• Coordinate equipment lifecycle replacements and disposal per policy.
• Ensure endpoint security tools are functioning properly.
• Create, modify, and disable user accounts in Active Directory and Microsoft 365.
• Support password resets, MFA, and account recovery requests.
• Support branch technology and VoIP systems as needed.
• Follow IT security policies and regulatory requirements (NCUA, FFIEC, GLBA).
• Document support procedures and maintain asset inventories.
• Participate in disaster recovery and business continuity activities.
• Provide technology training and guidance to employees.

Skills

Customer service

Communication

Troubleshooting

Documentation

Time management

Independent work

Education

Associate degree in Information Technology or related field

Equivalent experience

Tools

Microsoft 365

Active Directory

Intune

Azure AD

Fortinet

Ticketing systems

Job description

Socket.dev in Ballston Spa, NY seeks an IT Support Specialist to deliver comprehensive technical support across locations. You will serve as the primary contact for end-user issues, support desktops, laptops, mobile devices, printers, Microsoft 365, and phone systems while ensuring security and regulatory compliance.

You will collaborate with the IT team to troubleshoot, document configurations, and support cybersecurity and operations initiatives, including onboarding and branch tech support.