IT Support Specialist | End-User & Lab Systems

Iambic Therapeutics, Inc

California (MO)

On-site

USD 60,000 - 82,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Company-paid healthcare

401K matching

Uncapped vacation

On-site gym

On-site dining

Job summary

Iambic Therapeutics, Inc in San Diego seeks an IT Support Specialist to ensure reliable IT services for our research‑focused operations, blending hands-on troubleshooting, user support, and lab equipment management.

You will handle help‑desk tickets, onboard/offboard staff and contractors, document FAQs, perform system updates, and coordinate IT changes with the team to meet evolving needs. This is an on-site role at our San Diego headquarters.

Qualifications

Bachelor’s degree or equivalent IT experience in information technology, computer science, or related field.
2–5 years of IT help desk support and/or system administration experience.
Familiar with ITIL or similar IT service management frameworks and vendor coordination.

Responsibilities

Serve as the first contact for clients and stakeholders, delivering regular updates and addressing issues.
Provide hardware, software, and network troubleshooting and escalate when needed.
Manage and prioritize IT tickets to meet SLAs and KPIs.
Support onboarding/offboarding of employees, interns, and contractors.
Create documentation, FAQs, and user guides for end-users.
Perform system updates and maintenance on end-user devices and lab equipment.
Install, configure, and maintain lab software/hardware including PCs, servers, and network devices.
Analyze delivery processes to identify risks and improve operational efficiency and continuity.
Coordinate IT changes with the team, ensuring smooth communication and scheduling.