IT Support Specialist – End-User & Autopilot

Champions First Credit Union; Tallahassee (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) / ROTH

Paid Time Off

13 Holidays

Paid Birthday & Anniversary Leave

Tuition Assistance

Profit-Sharing Plan

Job summary

Champions First Credit Union is seeking an IT Technician I to provide front-line technical support to staff in Tallahassee. The role focuses on help desk tasks, device deployment, and end-user support for Windows workstations and standard applications.

Responsibilities include account provisioning, password resets, documenting support cases, and coordinating with administrators or vendors for higher-level issues. A strong emphasis on security, accuracy, and customer service is required.

Qualifications

• Provide front-line IT support to staff and handle routine troubleshooting.
• Assist in setting up computers and peripherals and provisioning accounts.
• Document and resolve support cases per established procedures.

Responsibilities

• Serve as primary contact for IT support requests and resolve cases.
• Provide end-user support for Windows workstations, printers, and peripherals.
• Deploy and configure endpoint devices using Autopilot and verify enrollment.
• Perform workstation installs, cable management, and peripheral connections.
• Provision user accounts and perform password resets per policies.
• Escalate complex issues to administrators or vendors when needed.

Skills

IT Help Desk

Desktop Support

Customer Service

Documentation

Education

High school diploma or equivalent

Tools

Active Directory/Entra ID

Microsoft Autopilot

Ticketing system

Job description

Champions First Credit Union is seeking an IT Technician I to provide front-line technical support to staff in Tallahassee. The role focuses on help desk tasks, device deployment, and end-user support for Windows workstations and standard applications.

Responsibilities include account provisioning, password resets, documenting support cases, and coordinating with administrators or vendors for higher-level issues. A strong emphasis on security, accuracy, and customer service is required.