IT Support Specialist — Empower Communities with Tech

La Crosse Area Family YMCA; United States; On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Free Y Membership and Y programs

100% discount on school-age care

12% retirement after 2 years

Full benefits package including PTO,健康

Paid birthday off

35% discount on full-time child care

Job summary

The La Crosse Area Family YMCA is seeking an IT Support Specialist to help support technology, systems, and tools that keep staff, members, volunteers, and programs running smoothly. This full-time role covers hardware, software, network connectivity, and information management across the association.

Responsibilities include providing excellent service to staff and guests, supporting internal networks and applications, and improving processes.

Qualifications

• Bachelor’s or Associate degree in computer science, information management, or a related field preferred.
• 1+ years of related experience preferred.
• Experience supporting local applications, networks, security practices, and systems preferred.
• Knowledge of Active Directory, Microsoft 365, and Windows 10/11 operating systems preferred.
• Ability to troubleshoot computer peripherals, including monitors, keyboards, wireless devices, printers, and related equipment.
• Knowledge of VOIP phones, cloud controller management, AV systems, and current IT trends is a plus.
• Strong communication skills and the ability to work positively with staff, members, volunteers, and community partners.

Responsibilities

• Provide excellent service and technical support to staff, members, volunteers, and guests.
• Support the Y’s internal network, software applications, desktop hardware, peripherals, and related systems.
• Assist with troubleshooting, maintenance, training requests, and technology-related questions.
• Help ensure appropriate security practices for information systems, agency data, and member, participant, and donor information.
• Support technology inventory, including hardware and software procurement, record keeping, and disposal.
• Create training documentation, standard operating procedures, and onboarding materials.
• Identify opportunities to improve technology tools, systems, and processes.
• Participate in staff meetings, vendor meetings, community meetings, and special events as needed.

Skills

Technical support

Communication skills

Problem solving

Team collaboration

Education

Bachelor's or Associate degree in computer science or related field

Tools

Active Directory

Microsoft 365

Windows 10/11

VOIP phones

AV systems

Cloud controller management

Job description

The La Crosse Area Family YMCA is seeking an IT Support Specialist to help support technology, systems, and tools that keep staff, members, volunteers, and programs running smoothly. This full-time role covers hardware, software, network connectivity, and information management across the association.

Responsibilities include providing excellent service to staff and guests, supporting internal networks and applications, and improving processes.