IT Support Specialist — Empower Communities Through Tech

Laxymca; La Crosse (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free Y Membership and Y programs

100% discount on school-age care

12% retirement after 2 years

Full benefits package including PTO,健康

health

Paid birthday off

35% discount on full-time child care

Job summary

La Crosse Area Family YMCA is seeking an IT Support Specialist to help maintain the technology, systems, and tools used by staff, members, volunteers, and programs. This full-time role covers technical support, information management, software applications, network connectivity, hardware, and documentation across the association.

Ideal candidates will enjoy solving problems, improving processes, and using technology to support a mission-driven nonprofit.

Qualifications

• Bachelor’s or Associate degree in computer science, information management, or a related field preferred.
• 1+ years of related experience preferred.
• Experience supporting local applications, networks, security practices, and systems preferred.
• Knowledge of Active Directory, Microsoft 365, and Windows 10/11 operating systems preferred.

Responsibilities

• Provide excellent service and technical support to staff, members, volunteers, and guests.
• Support the Y’s internal network, software applications, desktop hardware, peripherals, and related systems.
• Assist with troubleshooting, maintenance, training requests, and technology-related questions.
• Help ensure appropriate security practices for information systems, agency data, and member, participant, and donor information.
• Support technology inventory, including hardware and software procurement, record keeping, and disposal.
• Create training documentation, standard operating procedures, and onboarding materials.
• Identify opportunities to improve technology tools, systems, and processes.
• Participate in staff meetings, vendor meetings, community meetings, and special events as needed.

Skills

Strong communication skills

Positive collaboration

Customer-focused support

Education

Bachelor’s or Associate degree in computer science or related field

Tools

Active Directory

Microsoft 365

Windows 10/11

VOIP phones

AV systems

Job description

La Crosse Area Family YMCA is seeking an IT Support Specialist to help maintain the technology, systems, and tools used by staff, members, volunteers, and programs. This full-time role covers technical support, information management, software applications, network connectivity, hardware, and documentation across the association.

Ideal candidates will enjoy solving problems, improving processes, and using technology to support a mission-driven nonprofit.