IT Help Desk Specialist I — Customer‑Centric Tech Support

YMCA of Greater Seattle; Seattle (WA); On-site; USD 3,444,000 - 3,445,000; Full time

Benefits offered by this job

YMCA membership

Health insurance

Dental Insurance

Vision insurance

Life insurance

Retirement contributions

Mental health resources

Paid time off

Childcare discounts

Job summary

The YMCA of Greater Seattle is seeking an Information Services Support Specialist I to be the first point of contact for 900+ staff seeking technology assistance. You will join the IS Help Desk Team, providing technical support across computer, phone, and in-person channels, ensuring smooth IS operations.

Join a supportive team and enjoy benefits including YMCA membership for you and your household, comprehensive health coverage, retirement contributions, mental health resources, and immediate

Qualifications

• Prior IT work experience in a school, college, or business environment preferred.
• Experience with Windows client operating systems and Windows Servers.
• Experience with O365 and Active Directory.
• Strong customer service orientation and ability to communicate clearly.

Responsibilities

• Provide user support and customer service via Help Desk ticketing system, phone, IM and in-person.
• Troubleshoot basic hardware, software, and network issues using diagnostic tools.
• Install, configure, test, maintain, and repair end-user workstation hardware and software.
• Maintain knowledge of enterprise applications to troubleshoot connectivity and user questions.
• Enforce IS policies and procedures, ensure license compliance and security.
• Assist with inventory of IS-managed equipment and software.

Skills

Windows OS

Windows Server

O365

Active Directory

Customer service

Help Desk

Documentation

Communication skills

Teamwork

Initiative

Tools

Office 365

Active Directory

Diagnostics software

Job description

The YMCA of Greater Seattle is seeking an Information Services Support Specialist I to be the first point of contact for 900+ staff seeking technology assistance. You will join the IS Help Desk Team, providing technical support across computer, phone, and in-person channels, ensuring smooth IS operations.

Join a supportive team and enjoy benefits including YMCA membership for you and your household, comprehensive health coverage, retirement contributions, mental health resources, and immediate