IS Support Specialist I
YMCA of Greater Seattle
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Benefits offered by this job
Job summary
The YMCA of Greater Seattle is seeking an Information Services Support Specialist I to be the first point of contact for 900+ staff seeking technology assistance. You will join the IS Help Desk Team, providing technical support across computer, phone, and in-person channels, ensuring smooth IS operations.
Join a supportive team and enjoy benefits including YMCA membership for you and your household, comprehensive health coverage, retirement contributions, mental health resources, and immediate
Qualifications
- Prior IT work experience in a school, college, or business environment preferred.
- Experience with Windows client operating systems and Windows Servers.
- Experience with O365 and Active Directory.
- Strong customer service orientation and ability to communicate clearly.
Responsibilities
- Provide user support and customer service via Help Desk ticketing system, phone, IM and in-person.
- Troubleshoot basic hardware, software, and network issues using diagnostic tools.
- Install, configure, test, maintain, and repair end-user workstation hardware and software.
- Maintain knowledge of enterprise applications to troubleshoot connectivity and user questions.
- Enforce IS policies and procedures, ensure license compliance and security.
- Assist with inventory of IS-managed equipment and software.
Skills
Tools
Job description
Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Overview Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.
Job Summary Information Services Support Specialist I, is the first point of contact for 900+ YMCA staff seeking assistance for technology issues. They are members of the Information Services (IS) Help Desk Team, providing technical support over the computer, phone and in person, and maintaining the smooth operation of IS functions.
- Membership to the YMCA of Greater Seattle for you and your household
- Medical, Dental, Vision, and Life insurance
- Retirement with generous employer contributions
- Free access to mental health resources
- Rapidly-accruing paid time off (PTO) available immediately upon hire
- Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs
Hiring range: $25.00-28.00/hr
Schedule: 8:30am-5pm in-person Monday-Friday.
- Primary responsibility is user support and customer service via Help Desk ticketing system, phone, IM and in-person. Prioritizes and schedules tasks. Escalates issues (when required) to the appropriate system owner.
- Responsible for analyzing and resolving basic computer hardware, software, and network communication problems using diagnostic software and technical trouble-shooting processes.
- Installs, configures, tests, maintains, monitors, troubleshoots and repairs end user workstation hardware, peripheral devices, network equipment and software.
- Maintains a working knowledge of all enterprise level applications to troubleshoot network connectivity issues, installation of applications and basic user questions.
- Enforce all IS policies and procedures. Ensures agency integrity through compliance of software licenses, network security and application access.
- Assists with developing and maintaining an inventory of all IS-managed equipment and software/licenses.
Code of Conduct for Applicants
- Prior IT work experience in a high school, college, or business environment is preferred
- Prior experience working with Windows client operating systems and Windows Servers
- Experience with O365 and Active Directory.
- Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
- Exceptional customer service orientation with a focus on rapport-building, listening, questioning skills and delivering information in a friendly manner to customers. Ability to work well with people from many different disciplines with varying degrees of technical experience.
- Excellent written & verbal communication with the ability to document issues and resolution, training materials, FAQs, etc. Keen attention to detail.
- Ability to take initiative and ownership by working independently or in a team environment.
- Ability to lift and transport heavy to moderately heavy objects, such as computers and peripherals.
- Prefer knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
- Computer support to branch locations. Must be able to travel up to 20%.
- Thrive on working in a collaborative environment
- Are very adaptable
- Have high ownership and strong work ethic
- Are a great problem solver who can think on your feet
- Truly enjoy being of service to people
- Like being part of a team that cares about one another as people and enjoy working together
- Want to know that the work you do contributes to building a better, stronger community for all
At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.
Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.
YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.
We are a drug & alcohol-free workplace; all job offers are contingent on the results of a background check and (on applicable jobs) drug screening, including screening for marijuana. We participate in the Federal E-Verify system.
Service, Specialist, Support, Assistant, Worker, Advisor, Representative
Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
- Respect
- Responsibility
- Honesty
- Caring
- Passion for Excellence
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