IT Support Specialist

La Crosse Area Family YMCA; United States; On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Free Y Membership and Y programs

100% discount on school-age care

12% retirement after 2 years

Full benefits package including PTO,健康

Paid birthday off

35% discount on full-time child care

Job summary

The La Crosse Area Family YMCA is seeking an IT Support Specialist to help support technology, systems, and tools that keep staff, members, volunteers, and programs running smoothly. This full-time role covers hardware, software, network connectivity, and information management across the association.

Responsibilities include providing excellent service to staff and guests, supporting internal networks and applications, and improving processes.

Qualifications

• Bachelor’s or Associate degree in computer science, information management, or a related field preferred.
• 1+ years of related experience preferred.
• Experience supporting local applications, networks, security practices, and systems preferred.
• Knowledge of Active Directory, Microsoft 365, and Windows 10/11 operating systems preferred.
• Ability to troubleshoot computer peripherals, including monitors, keyboards, wireless devices, printers, and related equipment.
• Knowledge of VOIP phones, cloud controller management, AV systems, and current IT trends is a plus.
• Strong communication skills and the ability to work positively with staff, members, volunteers, and community partners.

Responsibilities

• Provide excellent service and technical support to staff, members, volunteers, and guests.
• Support the Y’s internal network, software applications, desktop hardware, peripherals, and related systems.
• Assist with troubleshooting, maintenance, training requests, and technology-related questions.
• Help ensure appropriate security practices for information systems, agency data, and member, participant, and donor information.
• Support technology inventory, including hardware and software procurement, record keeping, and disposal.
• Create training documentation, standard operating procedures, and onboarding materials.
• Identify opportunities to improve technology tools, systems, and processes.
• Participate in staff meetings, vendor meetings, community meetings, and special events as needed.

Skills

Technical support

Communication skills

Problem solving

Team collaboration

Education

Bachelor's or Associate degree in computer science or related field

Tools

Active Directory

Microsoft 365

Windows 10/11

VOIP phones

AV systems

Cloud controller management

Job description

About Us

The Y is the leading nonprofit committed to strengthening the community by connecting all people to their potential, purpose and each other. Working locally, we focus on supporting young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives and generations, we ensure that we all have access to the opportunities, relationships and resources necessary to learn, grow and thrive.

Job Description

Join the La Crosse Area Family YMCA and help keep our Y connected!

We are looking for an IT Support Specialist to help support the technology, systems, and tools that keep our staff, members, volunteers, and programs running smoothly. This full-time position assists with technical support, information management, software applications, network connectivity, hardware and software needs, documentation, and technology inventory across the association.

This is a great opportunity for someone who enjoys solving problems, supporting others, improving processes, and using technology to make a meaningful impact in a mission-driven nonprofit environment.

Responsibilities:

Provide excellent service and technical support to staff, members, volunteers, and guests.

Support the Y’s internal network, software applications, desktop hardware, peripherals, and related systems.

Assist with troubleshooting, maintenance, training requests, and technology-related questions.

Help ensure appropriate security practices for information systems, agency data, and member, participant, and donor information.

Support technology inventory, including hardware and software procurement, record keeping, and disposal.

Create training documentation, standard operating procedures, and onboarding materials.

Identify opportunities to improve technology tools, systems, and processes.

Participate in staff meetings, vendor meetings, community meetings, and special events as needed.

Candidates must be able to work in person at our Onalaska and La Crosse locations.

Requirements

Bachelor’s or Associate degree in computer science, information management, or a related field preferred.

1+ years of related experience preferred.

Experience supporting local applications, networks, security practices, and systems preferred.

Knowledge of Active Directory, Microsoft 365, and Windows 10/11 operating systems preferred.

Ability to troubleshoot computer peripherals, including monitors, keyboards, wireless devices, printers, and related equipment.

Knowledge of VOIP phones, cloud controller management, AV systems, and current IT trends is a plus.

Strong communication skills and the ability to work positively with staff, members, volunteers, and community partners.

Ability to lift up to 50 pounds and perform physical tasks related to technology setup and support.

• Free Y Membership and Y programs
• 100% discount on school-age care
• 12% retirement after 2 years
• Full benefits package including PTO, health, dental, life insurance, short-term disability and long-term disability
• Paid birthday off
• 35% discount on full-time child care center