Remote Association Services & Support Specialist

YMCA; Chicago (IL); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) plan

Life insurance

Disability insurance

Technology stipend

Paid time off

Remote-friendly: continental US

Job summary

The YMCA Association Services & Customer Support Specialist role ensures staff and volunteers receive timely, accurate technical and customer support for Y-USA’s self-service applications and systems. This independent contributor position troubleshoots issues, processes non-automated tasks, and maintains accurate records to support operational effectiveness across the YMCA network.

Responsibilities include managing support queues, documenting findings, and partnering with IT on testing,

Qualifications

• Bachelor’s degree or equivalent in Business.
• 0-2 years of experience required.
• Foundational skill level with internal communications.

Responsibilities

• Deliver multi-channel technical and customer support via phone, email, and web inquiries.
• Troubleshoot and resolve application issues, document findings, and meet SLAs.
• Provide high level customer service, identify needs, and improve satisfaction.
• Process non-automated system transactions to update staff records and data.
• Triage and elevate defects with detailed documentation for IT review.
• Collaborate with IT and stakeholders on testing, training, and updates.
• Maintain data accuracy and compliance with YMCA policies.

Skills

Foundational skills

Entry-level knowledge

Internal communications

Following guidelines

Supervision required

Education

Bachelor’s degree or equivalent in Business or related field

Job description

The YMCA Association Services & Customer Support Specialist role ensures staff and volunteers receive timely, accurate technical and customer support for Y-USA’s self-service applications and systems. This independent contributor position troubleshoots issues, processes non-automated tasks, and maintains accurate records to support operational effectiveness across the YMCA network.

Responsibilities include managing support queues, documenting findings, and partnering with IT on testing,