Help Desk Technician I – Technology Support

Seattle YMCA; Seattle (WA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

YMCA membership

Health insurance

Retirement plan

Mental health resources

PTO

Childcare discounts

Job summary

Seattle YMCA is seeking an Information Services Support Specialist I to be the first point of contact for 900+ staff seeking technology help. The role includes in-person, phone, and ticket-based support to ensure seamless IT operations across the organization.

You will resolve basic hardware/software issues, manage access and security, and assist with enterprise applications. A focus on customer service and collaboration with IS teams is essential for success.

Qualifications

• Prior IT work experience in a school, college, or business environment is preferred.
• Experience with Windows client operating systems and Windows Servers.
• Experience with O365 and Active Directory.
• Ability to document issues and resolutions clearly and professionally.
• Excellent written and verbal communication with a focus on customer service.

Responsibilities

• Provide user support and customer service via Help Desk ticketing, phone, chat, and in-person.
• Analyze and resolve basic hardware, software, and network issues using diagnostic tools.
• Install, configure, test, maintain, and repair end-user workstation hardware and software.
• Maintain knowledge of enterprise applications to troubleshoot connectivity issues and installations.
• Enforce IS policies and manage software licenses, security, and access compliance.
• Assist in inventorying IS-managed equipment and software/licenses.

Skills

Customer service

Diagnostics

Technical issue triage

Communication

Teamwork

Tools

Windows OS

O365

Active Directory

Help Desk software

Job description

Seattle YMCA is seeking an Information Services Support Specialist I to be the first point of contact for 900+ staff seeking technology help. The role includes in-person, phone, and ticket-based support to ensure seamless IT operations across the organization.

You will resolve basic hardware/software issues, manage access and security, and assist with enterprise applications. A focus on customer service and collaboration with IS teams is essential for success.