Multi-Site IT Support Technician

GOEBEL FIXTURE COMPANY; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

YMCA of Greater Charlotte is seeking a Technical Support Specialist to provide frontline IT assistance for hardware, software, and network issues across multiple YMCA centers. You will respond to service requests, perform installations, troubleshoot basic IT problems, and maintain technology inventory to ensure timely support aligned with organizational needs.

The role reports to the Vice President of Information Technology and requires travel between branch locations, on-call rotation, and a

Qualifications

• Associate degree or equivalent work experience in IT or related field.
• 1–2 years of IT support experience with Windows and basic networking.
• Experience with imaging and remote support tools.
• Familiarity with access control, printers, and POS hardware.
• Strong communication to explain technical info to non-technical users.

Responsibilities

• Respond to help desk tickets for hardware, software, and network issues.
• Install and support end-user devices and peripherals at YMCA centers.
• Rotate to multiple locations for on-site support as scheduled.
• Assist in setting up wireless, phones, time clocks, and access systems.
• Utilize remote tools to troubleshoot when on-site support isn't required.
• Provide basic training on system usage and new technologies.
• Document inventory and maintain records of hardware and software.
• Escalate complex issues to senior staff or vendors as needed.
• Adhere to IT policies and confidentiality/security protocols.

Skills

Customer service

Communication skills

Windows OS

Basic network troubleshooting

Multi-site coordination

Education

Associate's degree in Information Technology or related field

Tools

Imaging tools

Remote desktop tools

Access control systems

Printers / POS hardware

Job description

YMCA of Greater Charlotte is seeking a Technical Support Specialist to provide frontline IT assistance for hardware, software, and network issues across multiple YMCA centers. You will respond to service requests, perform installations, troubleshoot basic IT problems, and maintain technology inventory to ensure timely support aligned with organizational needs.

The role reports to the Vice President of Information Technology and requires travel between branch locations, on-call rotation, and a