IT Support Specialist: Elevate Customer Tech Experience

HomeVestors of America, Inc., the We Buy Ugly Houses® people; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Ongoing training

Collaborative environment

Job summary

HomeVestors of America, Inc., the We Buy Ugly Houses® people is seeking an IT Support Specialist to provide first-line technical support for our software products and assist both internal and external users. You will troubleshoot issues, guide customers through solutions, and document inquiries in our Service Cloud.

You will work with SalesForce, Service Cloud, and Microsoft 365, and collaborate with development and IT teams to resolve complex problems.

Qualifications

• High school diploma or equivalent; some college preferred.
• Basic understanding of software applications and troubleshooting.
• Strong communication and customer service orientation.
• Ability to learn new tools quickly and work with cross-functional teams.

Responsibilities

• Provide first-level technical support to customers via phone, email, or chat.
• Troubleshoot software issues related to installation, functionality, and configuration.
• Educate customers on features and best practices to maximize product usage.
• Document inquiries and solutions in the Service Cloud (SalesForce).
• Collaborate with development and IT teams for complex issue resolution.
• Follow up with customers to ensure complete resolution and offer additional help.

Skills

Communication skills

Customer service mindset

Problem solving

Learning agility

Organizational skills

Attention to detail

Ability to lift 40 lbs

Willingness to travel

Education

High school diploma

Some college preferred

Tools

Salesforce

Office 365

Service Cloud

Job description

HomeVestors of America, Inc., the We Buy Ugly Houses® people is seeking an IT Support Specialist to provide first-line technical support for our software products and assist both internal and external users. You will troubleshoot issues, guide customers through solutions, and document inquiries in our Service Cloud.

You will work with SalesForce, Service Cloud, and Microsoft 365, and collaborate with development and IT teams to resolve complex problems.