IT Support Specialist - Desktop & Network

Merc Mercer; Warner Robins (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Vacation/Sick leave

Job summary

Mercer Engineering Research Center (MERC), part of Mercer University, seeks a Staff IT Specialist to support the Network Systems Directorate and Operations Team in Warner Robins, GA. You will resolve desktop hardware/software issues, install workstations, coordinate with vendors, and maintain accurate support records.

US Citizenship and the ability to obtain DoD security clearance are required. A related technical degree or equivalent experience is expected for this position.

Qualifications

• Supports desktop hardware and software problems, resolving issues promptly.
• Experience with Windows, Office, email clients, and TCP/IP networking.
• Ability to install, repair and troubleshoot hardware and software.
• Strong written and oral communication, service-oriented approach.
• Reading technical manuals and OEM guides as needed.

Responsibilities

• Provide technical assistance for software/hardware operations.
• Receive and respond to calls, emails, and work orders for desktop problems.
• Set up equipment and install OS/software for new staff.
• Install, configure, test, and maintain end-user workstations and peripherals.
• Document daily support requests and actions; coordinate with vendors as needed.

Skills

Windows OS

TCP/IP networking

Hardware troubleshooting

Office applications

Customer support

Technical documentation

Education

Bachelor's degree in Computer Science or IT

High school diploma + 1 year related experience

Tools

None specified

Job description

Mercer Engineering Research Center (MERC), part of Mercer University, seeks a Staff IT Specialist to support the Network Systems Directorate and Operations Team in Warner Robins, GA. You will resolve desktop hardware/software issues, install workstations, coordinate with vendors, and maintain accurate support records.

US Citizenship and the ability to obtain DoD security clearance are required. A related technical degree or equivalent experience is expected for this position.