IT Specialist

Merc Mercer; Warner Robins (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Vacation/Sick leave

Job summary

Mercer Engineering Research Center (MERC), part of Mercer University, seeks a Staff IT Specialist to support the Network Systems Directorate and Operations Team in Warner Robins, GA. You will resolve desktop hardware/software issues, install workstations, coordinate with vendors, and maintain accurate support records.

US Citizenship and the ability to obtain DoD security clearance are required. A related technical degree or equivalent experience is expected for this position.

Qualifications

• Supports desktop hardware and software problems, resolving issues promptly.
• Experience with Windows, Office, email clients, and TCP/IP networking.
• Ability to install, repair and troubleshoot hardware and software.
• Strong written and oral communication, service-oriented approach.
• Reading technical manuals and OEM guides as needed.

Responsibilities

• Provide technical assistance for software/hardware operations.
• Receive and respond to calls, emails, and work orders for desktop problems.
• Set up equipment and install OS/software for new staff.
• Install, configure, test, and maintain end-user workstations and peripherals.
• Document daily support requests and actions; coordinate with vendors as needed.

Skills

Windows OS

TCP/IP networking

Hardware troubleshooting

Office applications

Customer support

Technical documentation

Education

Bachelor's degree in Computer Science or IT

High school diploma + 1 year related experience

Tools

None specified

Job description

## IT SpecialistApplylocations: Warner Robins, GA 31088-7810time type: Full timeposted on: Posted 3 Days Agojob requisition id: 27-NS-01# **Application Instructions:****External Applicants:** Please upload your **resume** on the **Apply** screen. Your application will automatically populate your resume details, and you may verify and update data on the **My Information** page. IMPORTANT: Please review the job posting and load **ALL** documents required in the job posting to the Resume/CV document upload section at the bottom of the **My Experience** application page. Use the **Select Files** button to add multiple documents including your Resume/CV, references, cover letter, and any other supporting documents required in the job posting. The "**My Experience"** page is the only opportunity to add your required supporting document attachments. ***You will not be able to modify your application after you submit it*.** **Current Mercer University Employees:** Apply from your existing **Workday** account. **Do not apply from the external careers website**. Log in to **Workday** and type **Jobs Hub** in the search bar. Locate the position and click **Apply**.## **Job Title:**IT Specialist## **Department:**MERC## **College/Division:**Mercer Engineering Research Center**Primary Job Posting Location:**Warner Robins, GA 31088-7810## **Job Details:**Mercer Engineering Research Center (MERC), an operating unit of Mercer University, provides high quality engineering, scientific, and technical support services to both government and private industry customers. MERC is recruiting for a Staff IT Specialist to join the Network Systems Directorate and support the Operations Team.DUTIES AND RESPONSIBILITIES * Provides technical assistance regarding computer software or hardware operation to resolve problems.* Receives and responds to incoming calls, e-mails, and/or work orders regarding desktop problems.* Enters commands, conducts computer diagnostics, and observes system performance to verify accurate operations and identify errors.* Sets up equipment and ensures proper installation of cables, operating systems, and software of desktops for current and new employees.* Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software in order to deliver required desktop service levels.* Maintains records of daily support requests to include problems, corrective actions taken, and installation activities.* Coordinates major hardware or software resolutions with vendors for service.* Communicates with users and their manager to establish requirements for problem resolutions, new systems, or modifications.* Responsible for support and execution of other tasks as assigned.REQUIRED QUALIFICATIONS:* US Citizenship is required.* Ability to obtain and maintain a DoD Security Clearance.* An undergraduate degree in Computer Science or Information Technology or related discipline from an accredited institution; or a high school diploma and 1 year of directly related experience; or a combination of education and directly related experience.* Demonstrated technical experience with basic personal computer hardware and software, including Windows, Microsoft Office, email clients, and TCP/IP networking.* Ability to install, repair, and troubleshoot hardware, software, and peripheral devices.* Effective written and oral communication skills.* Service-oriented and able to communicate and interface with users, peers, and vendors.* Ability to conduct research into PC issues and products as required.* Ability to read and understand technical manuals, procedural documentation, and OEM guides.* Ability to lift and transport heavy to moderately heavy objects, such as computers, servers, and peripherals.* Additional requirements may be added as appropriate and as specified in the specific Personnel Requisition Form. Final rank will be determined on the qualifications and experience of the selected candidate.BENEFITS OF WORKING AT MERC MERC is a non-profit applied research operating unit of Mercer University, a private university founded in 1833. Established in 1987 in Warner Robins, GA, MERC employs more than 200 engineers, scientists, professors, and support staff, who provide sustainable research solutions to government agencies, the Department of Defense, and commercial customers around the world. Warner Robins and the middle GA area are located 90 miles south of Atlanta and within easy driving distance of both the beach and mountains. The area is known for its Southern-style music, food, and restaurants and has a rich cultural and art presence, along with excellent health care and schools. MERC offers a generous benefits package including health and dental insurance, retirement, tuition reimbursement, vacation/sick leave accrual, and holiday pay.**Why Work at Mercer University**Mercer University offers a variety of benefits for eligible employees including **comprehensive health insurance** (for self and dependents), **generous retirement contributions**, **tuition waivers**, **paid vacation and sick leave**, **technology discounts, schedules that allow for work-life balance,** and so much more!At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University. For more information, please visit: https://hr.mercer.edu/prospective-employees/## **Scheduled Weekly Hours:**40## **Job Family:**Staff Information Technology Exempt, Staff Information Technology Non-exempt, Staff MERC Exempt