IT Support Specialist — Desktop & Device Expert

Yale and August U.S.; Las Vegas (NV); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Health plans

401(k) with company contribution

Product discounts

Flexible time off

Adoption benefits

Employee Resource Groups

Job summary

Fortune Brands Innovations, Inc. is seeking an IT Technical Support Agent to manage desktop support, troubleshoot hardware and software, and assist with infrastructure-related issues. You will work with end users, document solutions, and create knowledge articles for self-service support.

The role requires strong analytical and communication skills, experience with Windows environments, Active Directory, printers/barcode devices, and ITIL processes. A bilingual candidate is a plus.

Qualifications

• Minimum of Associate degree in IT/IS or related field.
• 2+ years of service desk and desktop support experience.
• 2+ years of end-user IT support and customer service experience.
• Experience with Windows desktop environments and IT incident handling.

Responsibilities

• Resolve IT service desk tickets and document solutions.
• Provide desktop support and hardware/mobile device troubleshooting.
• Assist with IT deployments and imaging activities.
• Support Manufacturing and Distribution IT hardware (handhelds, scanners, printers).
• Collaborate with Managed Services on Windows 11 device issues.
• Triage issues in ticketing system and escalate when needed.
• Publish knowledge base articles for self-service support.

Skills

Windows desktops

Microsoft Active Directory

Printer & barcode devices

Troubleshooting

Mobile device support

Hardware repair

Windows 11

ITIL

ServiceNow

Customer service

Bi-lingual

Education

Associates Degree in IT/IS

Tools

ServiceNow

Job description

Fortune Brands Innovations, Inc. is seeking an IT Technical Support Agent to manage desktop support, troubleshoot hardware and software, and assist with infrastructure-related issues. You will work with end users, document solutions, and create knowledge articles for self-service support.

The role requires strong analytical and communication skills, experience with Windows environments, Active Directory, printers/barcode devices, and ITIL processes. A bilingual candidate is a plus.