IT Support Specialist - Customer-First | Remote/Plano

Green Brick Partners, Inc.; Plano (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Bonus program

Medical benefits

401(k) with Company Match

Home Purchase Discount

Job summary

Green Brick Partners, Inc. seeks an IT Support Specialist to empower customers by delivering reliable hardware and software support across the Plano area. You will own issues from report to resolution and work with stakeholders to keep IT services running smoothly.

The role requires three years in IT support, a degree in IT or related field, strong communication, and knowledge of ITIL processes. Expect travel within the DFW area and occasional weekend on-call duties as part of the team.

Qualifications

• Degree in IT related field or equivalent work experience.
• Minimum three years of experience in an IT support role.
• At least one year of experience as an IT Endpoint Computer Technician or IT Service Desk Agent.

Responsibilities

• Take ownership of customer issues reported and see problems through to resolution.
• Demonstrate excellent people skills: friendly, empathetic, outgoing, respectful, and patient.
• Demonstrate excellent written and oral communication skills.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT-related equipment.
• Assist in planning and undertaking scheduled maintenance upgrades.
• Set up accounts for customers.
• Talk to clients and computer users to determine the nature of any problems they encounter.
• Investigate, diagnose, and resolve computer software and hardware problems.
• Repair equipment and replace parts.
• Maintain an accurate asset inventory of IT equipment.
• Manage stocks of equipment, consumables, and other supplies.
• Exercise superior discretion and independent judgement in matters related to setup, implementation, configuration, administration, and overall health of the IT infrastructure.
• Ability to meet the physical demands for this position, including lifting up to 50 lbs.
• On-call rotation for weekend duty once every 5-6 weeks.
• Any additional IT-related tasks as assigned.

Skills

Customer service

Service desk software

TCP/IP basics

Written communication

Ticket documentation

Knowledge base articles

ITIL practices

Prioritization

Technological curiosity

Project participation

Adaptability

Education

IT related degree

Job description

Green Brick Partners, Inc. seeks an IT Support Specialist to empower customers by delivering reliable hardware and software support across the Plano area. You will own issues from report to resolution and work with stakeholders to keep IT services running smoothly.

The role requires three years in IT support, a degree in IT or related field, strong communication, and knowledge of ITIL processes. Expect travel within the DFW area and occasional weekend on-call duties as part of the team.