Information Technology Support Specialist

ITECS; Plano (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

ITECS is a trusted technology partner delivering managed IT services, cybersecurity, cloud solutions, and AI consulting to businesses in Dallas since 2002. This Plano-based role requests a full-time Information Technology Support Specialist who works on-site with a hybrid work-from-home model.

You will provide hands-on technical assistance, including troubleshooting hardware and software issues, maintaining desktop computers, and responding to help desk support tickets promptly.

Qualifications

• Experience with technical support and problem diagnosis.
• Maintenance and support of desktop computers and peripherals.
• Knowledge of IT concepts and practices.
• Strong ability to provide responsive help desk support.
• Excellent communication and interpersonal skills for user support.
• Ability to multitask and manage priorities in a dynamic environment.
• Experience with network infrastructure and IT systems is a plus.

Responsibilities

• Provide hands-on technical assistance and troubleshooting.
• Troubleshoot hardware and software issues.
• Maintain desktop computers and peripherals.
• Respond to Help Desk tickets promptly.
• Collaborate with internal teams to ensure IT functionality.
• Assist in system setups and deployments.
• Resolve technical challenges to improve daily operations.

Skills

Technical Support

Troubleshooting

Help Desk

Desktop Maintenance

Networking basics

Communication skills

Job description

ITECS is a trusted technology partner providing managed IT services, cybersecurity, cloud solutions, and AI consulting to businesses in Dallas since 2002. Known for delivering enterprise-grade infrastructure management and advanced AI innovation, ITECS supports organizations across industries such as healthcare, manufacturing, financial services, and legal sectors. From 24/7 IT support to cutting-edge AI implementations, ITECS offers end-to-end management of technology ecosystems. Our proven solutions ensure reliability, security, and business transformation. Visit us at itecsonline.com to learn more.

Role Description

This is a full-time, on-site position located in Plano, TX with a hybrid work-from-home model. As an Information Technology Support Specialist, you will provide hands-on technical assistance, including troubleshooting hardware and software issues, maintaining desktop computers, and responding to help desk support tickets promptly. You will work closely with internal teams to ensure optimal IT functionality, assist in system setups, and resolve technical challenges effectively to enhance daily operations.

Qualifications

• Proficiency in Technical Support, Troubleshooting, and problem diagnosis
• Experience with the maintenance and support of Desktop Computers and related peripherals
• Knowledge of Information Technology concepts and practices
• Strong ability to provide responsive and effective Help Desk Support
• Excellent communication and interpersonal skills for providing user support
• Ability to multitask and manage priorities in a dynamic environment
• Experience with network infrastructure and IT systems is a plus