IT Support Specialist (Contract)

IPG Photonics; Marlborough (MA); On-site; USD 60,000 - 95,000; Full time

Job summary

Join a dynamic and innovative high-tech manufacturing company seeking a dedicated IT professional to enhance their ERP and manufacturing systems. In this role, you'll provide essential support to production teams, troubleshoot issues, and assist in user training. The ideal candidate will have strong experience with MS Dynamics NAV, exceptional communication skills, and a proactive approach to problem-solving. This is a fantastic opportunity to contribute to a cutting-edge organization known for its high-performance fiber lasers and amplifiers. If you're passionate about technology and eager to make an impact, this position is for you!

Qualifications

• 3+ years of experience with MS Dynamics NAV 2013 or higher.
• Strong attention to detail and effective troubleshooting skills.

Responsibilities

• Provide 1st and 2nd level support for production control systems.
• Coordinate end-user training and develop system documentation.

Skills

MS Dynamics NAV

Customer Service

Troubleshooting

Multitasking

Effective Communication

Education

Bachelor's degree in Computer Science

Tools

MS SQL

Power BI

.NET Development

Job description

IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. You will be the main point of contact for inquiries and requests related to our ERP and manufacturing systems, as well as development of new functionality. The ideal candidate is a diligent, hardworking individual who is able to learn new systems and processes rapidly, can work with little supervision and is capable of delivering outstanding work at all times.

DUTIES

· Provide 1st and 2nd level support and troubleshooting for production control and

traceability platform.

· Directly assist manufacturing and production teams with support and troubleshooting.

· Record and process requests for support received by phone, email or ticket system.

· Responsible for setup and administration of user accounts.

· Monitor, triage, and manage IT support tickets including troubleshooting to resolve

issues.

· Coordinate and/or perform validation of various modules and features as they are

implemented.

· Escalate unresolved issues/questions.

· Support product upgrades and projects, including active engagement in testing of new

features and functionality.

· Coordinate and assist with end-user training including development of system

documentation and training materials.

· Develop on-going reports needed by the business to improve information and decision

making.

· Demonstrate initiative and job knowledge by suggesting ideas, discovering new and

better ways of accomplishing goals.

Qualifications

· Minimum 3 years of hands-on experience with MS Dynamics NAV 2013 or higher

versions.

· Experience working in manufacturing environment.

· Effective communication with production and manufacturing departments to ensure

proactive support and administration, including support for new product rollouts.

· Exceptional customer service and communication skills to convey competence and

concern to end users.

· Ability to document current functionality and process flows, and suggest areas for future

improvement.

· Possess good interpersonal skills.

· Strong attention to detail.

· Ability to effectively multitask and to perform with a sense of urgency for rapid issue

· Effective troubleshooting and problem solving skills.

· Ability to work independently with minimal direction and oversight.

Preferred Skills

· Bachelor's degree in Computer Science or a related discipline.

· Experience with MS Dynamics NAV 2017.

· Experience with .NET development environments.

· Experience providing support in a manufacturing environment, including processes,

systems and terminology.

· Experience with MS SQL, SSRS.

· Experience with Power BI or other Business Analytic tools preferred.

About the company

IPG Photonics manufactures high-performance fiber lasers, amplifiers, and laser systems for diverse applications and industries. Discover your solution.