IT Support Specialist: Cloud, Training & Hardware Expert

Jobtailor; Connecticut; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in the United States (Connecticut) is seeking a capable IT Support Specialist to provide technical support for computer systems, hardware, and software. The role includes user setup, training, device provisioning, and coordinating with vendors for projects and onboarding.

The ideal candidate has an Associate degree in Computer Engineering and 2+ years of hands-on experience with Windows, iOS, macOS, and Azure cloud. Occasional travel to group homes/state offices may be required.

Qualifications

• Associate degree or better in computer engineering, or equivalent experience.
• Minimum 2 years of experience providing user support with a high level of customer service.
• Minimum 2 years of experience with Windows, iOS, and macOS operating systems.
• Minimum 1 year of experience in cloud computing, specifically Microsoft Azure.
• Minimum 2 years of experience working with PC hardware and configuration/settings.
• Must have satisfactory background checks.
• Valid driver’s license and a safe driving record.
• Working knowledge of Active Directory and Microsoft 365, including basic user account support, password resets, and routine user support tasks.
• Knowledge of ABM (Apple Business Management).
• Strong hardware, software, and device troubleshooting skills.
• Basic network troubleshooting skills, including identifying and resolving common connectivity problems.
• Self-motivated with a strong work ethic and commitment to quality.
• Ability to maintain emotional control under stress.
• Must be able to lift/move up to 35 pounds regularly and occasionally up to 50 pounds.
• Close vision required.
• Periodic travel to group homes and other state offices.

Responsibilities

• Provide technical support for computer systems, hardware, software, and standard applications; troubleshoot issues and deliver timely resolutions or workarounds.
• Assist users with setup, training, and problem-solving for common applications and devices, including one-on-one and group-meeting support.
• Work with staff and vendors to diagnose and resolve software and data-related issues; provide program orientation and training.
• Set up mobile devices including iPhones, iPads, and Chromebooks.
• Install, configure, relocate, troubleshoot, and support PC hardware and software.
• Install, configure, and troubleshoot computer peripherals and equipment such as printers, scanners, and digital cameras.
• Support and coordinate Information Systems projects, including departmental or agency-wide installations; conduct needs assessments; perform hardware/software research and evaluation.
• Manage and coordinate regional vendor relationships.
• Prepare activity and project status reports.
• Participate in required training sessions and conduct training as assigned.
• Perform additional duties assigned by supervisors or team leaders and accept reassignment as needed.

Education

Associate Degree in Computer Engineering

Tools

IPhones

IPads

Chromebooks

Printers

Scanners

Digital Cameras

Job description

Jobtailor in the United States (Connecticut) is seeking a capable IT Support Specialist to provide technical support for computer systems, hardware, and software. The role includes user setup, training, device provisioning, and coordinating with vendors for projects and onboarding.

The ideal candidate has an Associate degree in Computer Engineering and 2+ years of hands-on experience with Windows, iOS, macOS, and Azure cloud. Occasional travel to group homes/state offices may be required.