IT Specialst

GooDriver MX; United States; Remote; USD 42,000 - 70,000; Full time

Benefits offered by this job

Fully remote within the United States

Comprehensive training and onboarding

Career growth in IT roles

Collaborative remote workplace culture

Job summary

GooDriver MX is seeking a reliable IT Specialist to provide technical support, troubleshoot hardware and software, and maintain IT systems in a fully remote U.S. environment.

You’ll assist employees via email, chat, phone, and remote tools, manage user accounts, support Microsoft 365 and Google Workspace, and help with onboarding and cybersecurity practices. The role emphasizes problem solving, documentation, and independent work with remote teams.

Qualifications

• 0–3+ years in IT support or related field.
• Associate’s or Bachelor’s degree in IT, CS, or IS is a plus but not required.
• Strong troubleshooting and problem‑solving skills.
• Familiarity with Windows and/or macOS environments.
• Experience with Microsoft 365 or Google Workspace is a plus.
• Excellent written and verbal communication skills.
• Ability to work independently while in a remote setting.

Responsibilities

• Provide technical support to employees through email, chat, phone, and remote tools.
• Troubleshoot hardware, software, network, and account issues.
• Assist employees with computer, laptop, printer, monitor, and peripheral setup.
• Install, configure, update, and maintain software and operating systems.
• Create, manage, and troubleshoot user accounts and access permissions.
• Support Microsoft 365, Google Workspace, collaboration tools, and other business apps.
• Diagnose basic connectivity, VPN, and network access issues.
• Assist with onboarding and offboarding by preparing equipment and system access.
• Document issues, steps, and resolutions.

Skills

Technical Support

Help Desk

Windows/macOS

Microsoft 365

Google Workspace

Remote Support

Ticketing Systems

VPN & Networking

Documentation

Customer Service

Education

Associate or Bachelor's degree in IT/CS/IS (plus)

Tools

Ticketing Systems

Remote Support Tools

Job description

We’re looking for a reliable, technically minded, and service-oriented IT Specialist to provide technical support, troubleshoot hardware and software issues, maintain IT systems, and assist employees with day-to-day technology needs. This role is ideal for candidates who enjoy solving technical problems, supporting users, learning new technologies, and working independently in a fully remote environment.

• Provide technical support to employees through email, chat, phone, and remote support tools
• Troubleshoot hardware, software, network, and account-related issues
• Assist employees with computer, laptop, printer, monitor, and peripheral setup
• Install, configure, update, and maintain software applications and operating systems
• Create, manage, and troubleshoot user accounts and access permissions
• Support Microsoft 365, Google Workspace, collaboration tools, and other business applications
• Diagnose basic connectivity, Wi‑Fi, VPN, and network access issues
• Assist with onboarding and offboarding by preparing equipment, accounts, and system access
• Maintain accurate records of IT equipment, software licenses, user accounts, and support requests
• Monitor and respond to IT support tickets and prioritize issues based on urgency
• Document technical issues, troubleshooting steps, and resolutions
• Escalate complex technical problems to senior IT staff or external vendors when necessary
• Assist with system updates, security patches, backups, and routine maintenance
• Help maintain IT policies, procedures, technical documentation, and user guides
• Support cybersecurity practices, including password management, access controls, and security awareness
• Assist employees with remote‑work technology and collaboration tools
• Identify recurring technical issues and recommend improvements to IT processes
• Coordinate with vendors and service providers when technical assistance or equipment is required
• Participate in IT projects, system implementations, upgrades, and technology initiatives
• Perform other IT support and administrative duties as assigned
• Entry‑Level / Junior candidates are welcome to apply
• 0–3+ years of experience in IT support, help desk, technical support, systems administration, or a related field
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is a plus but not required
• Strong troubleshooting and problem‑solving skills
• Basic understanding of computer hardware, software, operating systems, and networking
• Familiarity with Windows and/or macOS environments
• Experience with Microsoft 365, Google Workspace, or similar productivity platforms is a plus
• Familiarity with help desk, ticketing, remote‑support, or IT service management systems is a plus
• Basic understanding of TCP/IP, DNS, Wi‑Fi, VPNs, and common network concepts
• Strong attention to detail and documentation skills
• Excellent written and verbal communication skills
• Ability to explain technical information clearly to non‑technical users
• Strong customer‑service and interpersonal skills
• Ability to prioritize multiple support requests and manage time effectively
• Comfortable learning new technologies, applications, and IT systems
• Ability to work independently while collaborating effectively with remote teams
• Professional, patient, dependable, and service‑oriented attitude
• Willingness to continuously develop technical skills
• Based in the United States and legally authorized to work in the U.S.
• Able to work effectively in a fully remote environment
• Reliable internet connection and suitable home office setup

What We Offer

• Fully remote work arrangement within the United States
• Flexible and supportive work environment
• Comprehensive training and onboarding
• Hands‑on experience with real‑world IT systems and technologies
• Opportunities to develop skills in technical support, networking, systems administration, and cybersecurity
• Exposure to modern cloud, collaboration, help desk, and remote‑support technologies
• Career growth opportunities toward IT Support Specialist, Systems Administrator, Network Administrator, Cloud Support Specialist, or IT Manager roles
• Supportive and collaborative remote workplace culture
• Continuous learning and professional development opportunities
• Opportunities to participate in IT projects and technology initiatives
• Competitive compensation and benefits package