IT Support Specialist

Central United Cooperative; Winthrop (MN); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Central United Cooperative in the United States is seeking an IT Support Specialist to ensure reliable technology and customized IT solutions across daily operations.

You will implement, maintain, and improve IT systems, collaborate with the IT team, and support cloud and on-prem infrastructure to keep services secure and efficient.

Qualifikationen

• Four-year IT degree or equivalent experience.
• Ability to troubleshoot hardware, software, and networks.
• Experience with Windows, Linux, and macOS.
• Familiarity with cloud platforms (Azure, AWS, Google Cloud).
• Understanding of cybersecurity practices.
• PowerShell scripting and automation familiarity.
• Ability to monitor performance and ensure reliability.
• Strong IT project organization and prioritization.
• Analytical mindset for evaluating information and issues.

Aufgaben

• Collaborate with IT and management to assess needs and implement solutions.
• Evaluate systems to identify vulnerabilities and performance issues.
• Configure and deploy computers, software, and network hardware.
• Provide technical support for hardware, software, and network problems.
• Maintain network infra including routers, switches, VPNs, LANs, WANs.
• Monitor system performance and ensure uninterrupted IT operations.
• Perform routine maintenance, updates, and security patches.
• Maintain virtualized environments using VMware/Hyper-V.
• Support cloud services across Azure, AWS, Google Cloud.
• Develop and maintain technical documentation and reports.
• Stay informed on IT trends and best practices.

Kenntnisse

Cross-platform troubleshooting

System monitoring

Project coordination

Cybersecurity basics

Scripting (PowerShell)

Cloud platforms

Analytical problem solving

Ausbildung

Bachelor's degree in Information Technology

Tools

VMware

Hyper-V

Microsoft Azure

AWS

Google Cloud Platform

Jobbeschreibung

Primary Objectives of the Position:

The IT Support Specialist is responsible for ensuring the company has the technology, infrastructure, and customized IT solutions necessary to support daily business operations. This role oversees the implementation, maintenance, and continuous improvement of IT systems to ensure technology is reliable, secure, efficient, and aligned with the company's operational needs.

Major Areas of Accountability:

• Collaborate with IT department and management to assess technology needs, recommend solutions, and support organizational objectives.
• Evaluate existing IT systems, applications, and infrastructure to identify vulnerabilities, performance issues, and opportunities for improvement.
• Configure, install, test, and deploy computers, software, applications, and network hardware.
• Provide technical support by diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues.
• Configure, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, VPNs, LANs, and WANs.
• Monitor system performance, availability, and reliability to ensure efficient and uninterrupted IT operations.
• Perform routine system maintenance, software updates, security patches, and data backups.
• Implement and maintain virtualized environments using VMware, Hyper-V, or similar technologies.
• Support and maintain cloud-based services and infrastructure, including Microsoft Azure, AWS, and Google Cloud Platform.
• Assist with implementing and maintaining cybersecurity measures, including threat detection, vulnerability management, and security prevention practices.
• Work collaboratively with IT team members on technology projects, providing guidance, coordinating tasks, and monitoring project progress.
• Develop and maintain technical documentation, service records, and reports outlining completed work, system changes, and identified issues.
• Stay informed of emerging technologies, industry trends, and IT best practices to support continuous improvement.
• Perform other duties as assigned.

Other:

• Must attend all training sessions required by law.
• Must comply with all safety regulations and policies of the company.

Requirements

Qualifications:

• Four- year post-secondary education in information technology; experience may be substituted for education.
• Ability to identify, troubleshoot, and resolve hardware, software, and network-related issues.
• Knowledge of Windows, Linux, and macOS operating systems.
• Experience working with cloud-based platforms such as Microsoft Azure, AWS, and Google Cloud.
• Understanding of cybersecurity principles and practices to help protect company systems, networks, and data.
• Knowledge of scripting and automation tools, including PowerShell.
• Ability to monitor system performance and ensure the reliability, availability, and efficiency of IT systems.
• General knowledge and experience in information technology, including computer hardware, software, networks, and system administration.
• Ability to organize, coordinate, and manage IT projects, prioritize tasks, and monitor progress toward completion.
• Ability to analyze technical issues, evaluate information, and develop effective solutions.