IT Support Specialist

Central United Coop; Minnesota; Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Central United Coop is seeking an IT Support Specialist to ensure robust technology, infrastructure, and IT solutions for daily operations. You will oversee deployment, maintenance, and continuous improvement of systems to keep technology reliable, secure, and aligned with operational needs.

Responsibilities include collaborating with IT and management, evaluating systems, configuring devices, and providing technical support across hardware, software, and networks.

Formación

• Four-year IT degree or equivalent work experience.
• Identify, troubleshoot IT issues across hardware, software, and networks.
• Knowledge of Windows, Linux, and macOS.
• Experience with cloud platforms such as Azure, AWS, and Google Cloud.
• Understanding of cybersecurity principles and practices.
• Scripting and automation with PowerShell.
• Monitor system performance and ensure reliability and efficiency.
• Organize and coordinate IT projects and tasks.

Responsabilidades

• Collaborate with IT department and management to assess technology needs and support objectives.
• Evaluate existing IT systems and infrastructure for vulnerabilities and performance issues.
• Configure, install, test, and deploy computers, software, and network hardware.
• Provide technical support for hardware, software, network, and system issues.
• Configure and troubleshoot network infrastructure including VPNs, LANs, and WANs.
• Monitor performance, perform routine maintenance, and apply updates and backups.
• Maintain virtualization environments such as VMware/Hyper-V and cloud services.
• Assist with cybersecurity measures and threat detection.
• Document changes, issues, and project progress; stay current with IT trends.

Conocimientos

Windows OS

Linux OS

macOS

Cloud platforms

Cybersecurity basics

PowerShell scripting

IT performance monitoring

IT project coordination

General IT administration

Educación

Four-year IT degree

Herramientas

PowerShell

Descripción del empleo

Primary Objectives of the Position:

The IT Support Specialist is responsible for ensuring the company has the technology, infrastructure, and customized IT solutions necessary to support daily business operations. This role oversees the implementation, maintenance, and continuous improvement of IT systems to ensure technology is reliable, secure, efficient, and aligned with the company's operational needs.

Major Areas of Accountability:

• Collaborate with IT department and management to assess technology needs, recommend solutions, and support organizational objectives.
• Evaluate existing IT systems, applications, and infrastructure to identify vulnerabilities, performance issues, and opportunities for improvement.
• Configure, install, test, and deploy computers, software, applications, and network hardware.
• Provide technical support by diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues.
• Configure, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, VPNs, LANs, and WANs.
• Monitor system performance, availability, and reliability to ensure efficient and uninterrupted IT operations.
• Perform routine system maintenance, software updates, security patches, and data backups.
• Implement and maintain virtualized environments using VMware, Hyper-V, or similar technologies.
• Support and maintain cloud-based services and infrastructure, including Microsoft Azure, AWS, and Google Cloud Platform.
• Assist with implementing and maintaining cybersecurity measures, including threat detection, vulnerability management, and security prevention practices.
• Work collaboratively with IT team members on technology projects, providing guidance, coordinating tasks, and monitoring project progress.
• Develop and maintain technical documentation, service records, and reports outlining completed work, system changes, and identified issues.
• Stay informed of emerging technologies, industry trends, and IT best practices to support continuous improvement.
• Perform other duties as assigned.

Other:

• Must attend all training sessions required by law.
• Must comply with all safety regulations and policies of the company.

Requirements

Qualifications:

• Four- year post-secondary education in information technology; experience may be substituted for education.
• Ability to identify, troubleshoot, and resolve hardware, software, and network-related issues.
• Knowledge of Windows, Linux, and macOS operating systems.
• Experience working with cloud-based platforms such as Microsoft Azure, AWS, and Google Cloud.
• Understanding of cybersecurity principles and practices to help protect company systems, networks, and data.
• Knowledge of scripting and automation tools, including PowerShell.
• Ability to monitor system performance and ensure the reliability, availability, and efficiency of IT systems.
• General knowledge and experience in information technology, including computer hardware, software, networks, and system administration.
• Ability to organize, coordinate, and manage IT projects, prioritize tasks, and monitor progress toward completion.
• Ability to analyze technical issues, evaluate information, and develop effective solutions.