IT Support Specialist

Ledgent Technology; Westminster (CO); In loco; USD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401k with company match

Paid time off

Dental and vision

Life insurance

EAP and telemedicine

Nurseline access

Descrizione del lavoro

Ledgent Technology in Westminster, CO is seeking a motivated IT Support Technician to join our onsite team. You will diagnose, repair, and maintain PCs, workstations, and servers, assisting end users and ensuring operational uptime.

The position requires 3+ years of IT support experience, an associates degree or equivalent, and CompTIA A+ certification preferred. Excellent communication and organization are essential for success in this role.

Competenze

• 3+ years of IT support experience in a business environment.
• Associates degree or equivalent combination of training/experience.
• CompTIA A+ certification preferred.
• Strong knowledge of Windows and Mac OS X, mobile OS familiarity.

Mansioni

• Install and support business applications and hardware.
• Maintain hardware inventory and asset management records.
• Handle IT service requests via phone, email, or walk-ins promptly.
• Support printers, copiers, and multi-function devices.
• Troubleshoot, patch, and upgrade computer systems and peripherals.
• Train users on hardware and software; provide end-user education.

Conoscenze

3+ years relevant IT support

Excellent communication

Strong problem-solving

Formazione

Associates degree or equivalent

Strumenti

Windows 10/11

Mac OS X

iOS devices

Android OS

Microsoft Office Outlook

Vista by Viewpoint

Descrizione del lavoro

Department: Information Technology Type: Full-Time, Direct Hire Reports To: IT Support Desk SupervisorLocation: Westminster, CO (fully onsite 5 days per week)Pay: $60k - $75k (depending on experience)We are looking for a motivated individual to support our disperse team from our Westminster, CO office.

This position will performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; prepares progress reports for all work performed; conducts training programs designed to educate an organization's computer users about basic and specialized applications.

Job Duties:

Install and support business applicationsMaintain/update hardware inventory to comply with asset management standardsHandle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely mannerSupport the use of printers, fax machines, copiers, and multi-function machines to maintain operational readinessTroubleshoot, install, patch, and upgrade computer systemsPhysical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functionsTrain and orient users on use of hardware and software to maintain an educated and efficient workforceAssist with the maintenance and management of company phone systems and cell phonesWillingness and availability to travel as needed.

Skills/Qualifications:

3+ years relevant experience in network and/or PC support environmentAssociates degree or equivalent combination of training, experience, and certificationsCompTIA A+ Certification preferredWorking knowledge of Vista by Viewpoint preferredUses professional concepts; apply company policies and procedures to resolve a variety of issuesWorks on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate actionNormally receives general instructions on routine work, detailed instructions on new projects or assignmentsWorking knowledge of the Windows operating system including Windows 10, and Windows 11.Working knowledge of Mac OS XWorking knowledge of Apple iOS devices (iPad, iPhone)Working knowledge of Android OS (Android phones)Basic knowledge of computer networkingEnhanced working knowledge of the Microsoft Office OutlookExcellent Organizational skillsMust be able to communicate and work with a diverse populationHigh attention to detailHigh levels of accuracyWork under strict deadline requirements

Work Environment:

Located in a busy and open area officeLong hours sitting and using office equipment and computersLifting of supplies and materialsConstant interruptionsMust be able to see to read documents and computer screen for a variety of office functions

Expected Hours:

40 HoursSome work outside of business hours and/or overtime may be required with travel

Benefits:

We offer a competitive salary, benefit package & perks to those who join our team.Health Insurance- Up to 80% of the Employee portion paidHealth Savings Account (HSA) optional enrollmentPaid Time Off (PTO) available after waiting period401k available per company policy with a company match up to 4%Employee paid Dental, Vision and Life InsuranceOther benefits include but not limited to an EAP, Telemedicine and a 24/7 Nurseline

Pre-Employment Requirements:

As part of our hiring process, we conduct background checks and drug screenings on final candidates. The drug screen includes marijuana in accordance with federal guidelines and company policy. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.