IT Support Specialist

National Association of Counties; Washington (District of Columbia); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Generous paid leave

Transportation subsidy

Tuition assistance

401(k) match

Pension plans

Group life insurance

Short/long term disability coverage

Public Service Loan Forgiveness Program

Job summary

An organization serving local governments is seeking an IT Support Specialist to manage technology procurement and provide support for users. This entry-level full-time role requires attention to detail and basic knowledge in Active Directory and Office 365. Join a dynamic team committed to excellence in public service and benefit from a range of competitive perks, including health insurance and tuition assistance.

Qualifications

• Preferred background in Information Systems or three years equivalent experience.

Responsibilities

• Manage and provide recommendations for technology equipment procurement.
• Handle onboarding/offboarding of technology equipment.
• Maintain Active Directory and Microsoft Intune Environment.
• Assist in managing Office 365 accounts.
• Manage Helpdesk system and ensure ticket resolution.
• Provide support for computer accessory devices.

Skills

Attention to detail

Timeliness

Basic knowledge in Active Directory

Basic knowledge in Office 365

Education

Degree in Information Systems or related field

Three years equivalent working experience

Job description

IT Support Specialist

National Association of Counties (NACo), representing America’s 3,069 county governments with 40,000 elected officials, 3.6 million county employees and more than $660 billion in annual investments, seeks an IT Support Specialist.

Base Pay Range

$55,000 – $60,000 per year

Responsibilities

• Manage, research and provide recommendations for general technology equipment procurement
• Handle onboarding/offboarding of technology equipment for users
• Maintain the Active Directory and Microsoft Intune Environment
• Assist the Senior Infrastructure Engineer to manage the Active Directory users and computers accounts
• Assist the IT Team in managing Office 365 by assigning licenses, maintaining users and groups, and maintaining the shared mailbox
• Manage the Helpdesk system and ensure tickets are handled in a timely fashion
• Assist the IT Team to manage and execute the phishing program strategy and provide regular reports to IT management
• Ensure that NACo meeting spaces AV equipment is operational
• Provide support for computer accessory devices including monitors, printers, iPads, and laptops.
• Provide operational support to NACo Conventions and other NACo meetings.
• Maintain and monitor technology policies, checklists, standard operating procedures for changes
• After hours rotation work required (i.e. implementation, updates, upgrades, emergency situations).
• Other duties as assigned

Knowledge, Skills and Abilities

• Degree in Information Systems, related field or three years equivalent working experience preferred
• Attention to detail and timeliness
• Basic knowledge in Active Directory and Office 365

Working Conditions

• In office
• Salary Range: $55,000-$60,000 base

Application Procedure

Interested in joining our team? Apply on our NACo Career Center Page.

EEO & Diversity Statement

NACo is committed to fostering a diverse environment and is proud to be an equal opportunity employer. Our jobs are open to all applications regardless of race, color, sex, gender, sexual orientation, age, religion, national origin, marital status, pregnancy, disability, military status, or any other basis prohibited by federal, state, or local law. We embrace and respect our diversity of experience, heritage, and thought and strive to cultivate an equitable workplace. As outlined in our Values and NACo Norms, we pursue our mission through a ONE NACo mindset of genuine care, empathy, and respect for each other, our partners, and our members.

Teammates of NACo enjoy a fun and challenging environment with a wide range of competitive benefits, including comprehensive medical, vision and dental insurance; generous paid leave and federal holidays; transportation subsidy; tuition assistance; 401(k) match, pension plans, group life insurance, voluntary payroll deduction for pet insurance and credit union membership, and short/long term disability coverage including applicable parental leave and Public Service Loan Forgiveness Program.

We are passionate about advancing excellence in public service to help people and places thrive across America. Join us as we advance excellence in public service to help our local communities thrive.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Public Policy Offices