IT Support Specialist

AMIDEAST; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Amideast, a leading American non-profit focused on international education, invites applications for an IT Support Specialist. The role ensures reliable operation of user equipment and provides first-level end-user support for PC hardware, software, and telecommunications.

A hybrid schedule means three days in the office with occasional full-time days for trainings and rollouts. The candidate will configure desktops, troubleshoot issues, manage inventory, and document IT processes, while

Qualifications

• Bachelor's or technical degree in Computer Science or Telecommunications.
• Minimum of 1 year of professional IT experience.
• Solid understanding of Windows OS and related components.
• Experience with Microsoft Applications, Windows OS, and troubleshooting.
• Experience with Microsoft 365 (web and desktop).
• Experience cataloging and maintaining IT supplies.
• Flexibility with working hours including possible after-hours support.
• Fluency in English; strong communication skills.
• Customer-service orientation and attention to detail.
• U.S. work authorization.

Responsibilities

• Provide end-to-end end-user IT support for hardware, software, and connectivity.
• Install/configure desktop PCs and software; update and maintain equipment.
• Troubleshoot hardware/software issues and security measures.
• Maintain hardware inventory and assist with procurement and shipping.
• Assist with conference room setup and IT-related events.
• Prepare technical documentation and coordinate with vendors.
• Support users on-site or remotely; participate in hybrid work activities.
• Contribute to IT policies and procedures; other duties as assigned.

Skills

Interpersonal communication

Customer service

Fast-paced environment

Independent worker

Troubleshooting

Multi-project management

Attention to detail

Windows OS

Desktop support

File sharing & security

Windows Server familiarity

Pressure tolerance

Education

CS/Telecom degree

Job description

Amideast is the leading American non-profit organization engaged in international education, training and development activities in the Middle East and North Africa. Position details are included below. If you already have a profile in our system, you will be directed to the Job Application wizard after signing in. If you do not have a profile, you must click "Create Profile" before applying for this job.

IT Support Specialist

Company Description

Amideast is an American non-profit organization established in 1951 and headquartered in Washington, D.C., with country offices and programs in the Middle East and North Africa region and beyond. Amideast provides transformational education, training, testing, and exchanges that enable individuals, companies, and international partners to better address 21st-century challenges at home and abroad. For more information, visit us at www.amideast.org.

Position Summary

The IT Support Specialist is responsible for the reliable and smooth functioning of user equipment; both hardware and software to facilitate the work of Amideast's personnel. The IT Support Specialist will provide first-level end-user technical support and administration for PC hardware, software, and telecommunications. The position also includes configuring and installing desktop PCs, resolving hardware/software issues, troubleshooting connectivity issues, and ensuring user satisfaction. Candidate will also be responsible for inventory management and accurate reporting of supplies and requirements.

Hybrid Schedule

Minimum expectation is three days per week in the office. Four or five days may be occasionally required with regards to training and requirements of the team for meetings, updates, rollouts, etc.

Responsibilities

Responsibilities of the IT Support Specialist include, but are not limited to the following:

• Providing end-to-end user support for problem resolution related to:
• oinstalling software or hardware and updates
• omaintaining and repairing equipment
• oconducting preventative maintenance and updates
• otroubleshooting and resolving different computer issues
• odetermining and installing appropriate security measures
• oconfiguring user computers, networks, and other equipment
• Conducting new user orientation and assisting with training
• Providing technical support on-site or remotely as needed
• Responsible for maintaining and updating the hardware inventory
• Assisting with conference room preparations for Amideast events
• Coordinating with support vendors to report/resolve problems
• Assisting with implementing IT policies and procedures
• Writing and updating technical documentation
• Maintaining user equipment inventory
• Helping with administrative tasks such as procurement, shipping, etc.
• Other duties as assigned

Skills

• Excellent interpersonal, oral, and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Ability to work independently and as a team playerAbility to conduct incident analysis and troubleshooting
• Ability to work on multiple projects/priorities in a deadline-driven environment
• Strong attention to detail and multi-tasking skills
• Proficiency in Microsoft Windows OS and Office suite
• Proficiency in providing desktop support and applications troubleshooting
• Good knowledge of file server sharing and security
• Familiarity with Microsoft Windows Server is a plus
• Ability to remain calm under pressure and adapt quickly to change

Qualifications

Required

• Bachelor's or Technical Degree in Computer Science or Telecommunications
• Minimum of one-year professional experience in a similar position
• Solid understanding of Microsoft Windows OS, drivers, installations, control panel functions, and browser settings
• Experience with Microsoft Applications, Windows OS, and the ability to troubleshoot problems
• Experience with Microsoft 365 applications both browser-based and desktop apps
• Experience cataloging and maintaining IT supplies
• Must have flexibility regarding working hours, and ability to be available as needed, sometimes outside normal working hours
• Fluency in English language
• Strong communications skills, and strong attention to details
• Customer service focused
• Must have work authorization for the U.S.

Preferred

• Microsoft Certifications: MCSA, A+, Network+

Work Environment

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office on a hybrid basis.

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone

The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; the supervisor may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.