IT Support

AFMC; Little Rock (AR); Hybrid; USD 40,000 - 64,000; Full time

Job summary

AFMC in Little Rock, AR offers an IT Support role in a hybrid environment. The position focuses on maintaining computer hardware and software, assisting users, and ensuring security and HIPAA compliance.

You will install and repair equipment, provide training, document services, and collaborate with teammates and external providers to support the organization’s mission.

Qualifications

• High School diploma and 30 hours toward technology degree with pursuit to complete.
• At least 1 year in a computer support role with Windows OS and MS Office proficiency.
• Desirable: Active Directory, Cisco WebEx, Office 365 admin experience.
• Must maintain confidentiality and communicate clearly with users.

Responsibilities

• Install computer hardware and software according to system/user specs.
• Maintain hardware/software and ensure optimum performance; service as needed.
• Provide user support diagnosing problems and document services.
• Instruct users in hardware/software usage and communicate updates.
• Prepare and submit reports; coordinate with internal/external providers.
• Adhere to data confidentiality/security and HIPAA compliance.

Skills

Confidentiality

Communication

Creativity

Customer service

Deadline-oriented

Flexible

Teamwork

Initiative

Professionalism

Multitasking

Prioritization

Organization

Travel

Punctuality

Education

High School Diploma

Tech coursework (30+ hours toward degree)

Tools

Windows Server

Windows OS

MS Office

Office 365

Cisco WebEx

Apple iOS

Job description

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Job Title

IT Support

Job Type

Full-Time

Category

Information Technology

Location

Hybrid/Rotating LR Based - Little Rock, AR 72201 US (Primary)

Education

High School

Travel

0 - 10%

Job Description

Support the corporate information system in the maintenance of computer equipment and software. Installs, modifies, and repairs computer hardware and software. Provide technical assistance and relevant training and education of computer related functions to system users. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect, and Teamwork.

ESSENTIAL JOB FUNCTIONS

• Install computer hardware and software according to system and/or user specifications.
• Maintain computer hardware and software and ensure optimum performance. Clean, repair and replace equipment as needed.
• Provide user support diagnosing problem and taking appropriate corrective action. Document services performed in work order system. Coordinate service with other internal and external service providers.
• Instruct users in use of computer hardware and software.
• Communicate system updates and application changes to users.
• Prepare and submit reports as assigned or requested.
• Communicate needs and requests to other team members as appropriate.
• Adhere to format, content, and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
• Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
• Verify home internet connections for security purposes.
• Create, Host, virtual webinars for internal and external stakeholders as requested.
• Shadow IT Specialists as directed.
• Additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to maintain confidentiality.
• Strong oral and written communication skills.
• Creativity.
• Customer Service Focused.
• Ability to meet deadlines.
• Flexibility.
• Ability to work collaboratively and independently to achieve stated goals.
• Initiative.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Ability to multitask.
• Ability to prioritize.
• Strong organizational skills.
• Professionalism.
• Ability to travel.
• Regular and punctual attendance.

Job Requirements

Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices)

Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress, ability to make independent decisions and ability to travel. Must be able to lift and transport up to 50 lbs. Must be capable of performing the essential functions of this job, with or without reasonable accommodations.

EDUCATION

Required : High School Diploma and a minimum of 30 hours completed toward technology degree with pursuit to complete degree.

EXPERIENCE

Required : One (1) year in a computer support role including the following areas: Windows Server and Desktop OS; Network Cabling, all hardware, and Home Router experience; Proficient in Windows OS, and proficient in MS Office.

Desirable : Active Directory Administration, Apple iOS, Cisco WebEx Meeting Platform, previous experience in a Helpdesk Support Role, and Office 365 Administration.

INTERNET REQUIREMENTS

Reliable, high-speed wireless internet service (Wi-Fi)

Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW

AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company's Affimative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone [phone], by fax [phone] or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.