IT Support Specialist

AE Business Solutions; Madison (WI); Hybrid; USD 52,000 - 66,000; Full time

Benefits offered by this job

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Hybrid work environment

Great benefits

Job summary

AE Business Solutions in Madison, WI, is seeking an IT Support Specialist to deliver frontline help desk support, troubleshoot hardware and software, and assist with device deployment in a collaborative hybrid environment.

You will work with the IT Operations Manager to reduce ticket volume, manage equipment, and support onboarding/offboarding. The ideal candidate has CompTIA A+ and Network+ certifications and strong communication skills.

Qualifications

• High School diploma or equivalent; Associate's degree preferred.
• CompTIA A+ and Network+ certifications required.
• 1+ year of IT support or help desk experience preferred.
• Strong troubleshooting and communication skills; ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Provide timely responses to help desk requests and technical issues.
• Troubleshoot hardware, software, and connectivity problems for end users.
• Set up and deploy laptops, desktops, mobile devices, and peripherals.
• Manage equipment inventory and licensing.
• Assist with onboarding/offboarding technology needs and account provisioning.
• Support maintenance of network infrastructure, servers, and cloud platforms.
• Document issues, resolutions, and SOPs; escalate complex cases as needed.
• Deliver basic training on new technologies to end users.
• Maintain records of tickets, equipment, and warranty information.

Skills

Troubleshooting

Problem solving

Communication skills

Self-motivation

Analytical mindset

Confidentiality

Business communication

Education

Associate's degree in information technology, computer science, or related field

CompTIA A+ certification

CompTIA Network+ certification

Tools

Microsoft Office

Enterprise applications

Job description

IT Support Specialist

LifeatAE

Wehaveover75yearsunderourbeltandhavesecuredMadison’sTopWorkplacesawardeveryyear since2021sowe’reprettyproudofwherewe’reatandwe’relookingforwardtosharingitwithyou.It allstartswithourcultureandthatisdrivenbyour10corevalues.Thesearen’tjustwordstous.Welivethem.

• ClientFirstMentality
• CareForYourFamily
• EngageLocally
• EmbraceDiversity
• Practice Honesty&Integrity
• WorkHard&WorkSmart
• Laugh&HaveFun
• ProposeSolutions
• Listen &AskQuestions
• TakeOwnership&ShowRespect

Weworkhardbutneverforgettohavefun(seriously,it'soneofourvalues).Webelieveinflexibility, growth,andmakingsureourclientexperiencereflectswhowereallyare.AtAE,you’llfindcompetitive pay,greatbenefits,ongoinglearningopportunities,acollaborativehybridenvironmentwhere everyonehasavoice,andCrumblcookies.Butperhapsbestofall,wehaveateamthatgenuinely caresabouteachotherandourcommunities,andweputthattopracticethroughourcharitable foundationAECares

Role

The IT Support Specialist at AE Business Solutions provides frontline technical support and assistance to end users across the organization, ensuring timely resolution of help desk requests and technical issues. This hands-on role involves troubleshooting hardware and software issues, managing equipment setup and deployment, and supporting the IT Operations Manager with day-to-day technology needs. The IT Support Specialist plays a key role in reducing help desk ticket volume and improving the overall employee technology experience by handling routine support requests and equipment tasks.

Responsibilities

• Provide timely and effective responses to help desk requests and technical support issues
• Troubleshoot and resolve hardware, software, and connectivity issues for end users
• Set up, configure, and deploy laptops, desktops, mobile devices, and peripherals for new and existing employees
• Manage equipment inventory, business applications, and applicable licensing
• Assist with onboarding and offboarding technology needs, including account provisioning and equipment collection
• Support the IT Operations Manager with routine maintenance of network infrastructure, servers, and cloud platforms
• Document technical issues, resolutions, and standard operating procedures
• Escalate complex issues to the IT Operations Manager as needed
• Assist with monitoring system performance and security metrics
• Deliver basic training and support to end users on new technologies and processes
• Maintain organized records of tickets, equipment assignments, and warranty/support information

Required Skills & Qualifications

• High School diploma or equivalent required; Associate's degree in information technology, computer science, or related field preferred
• CompTIA A+ certification required
• CompTIA Network+ certification required
• One or more years of experience in IT support, help desk, or related role preferred
• Basic knowledge of network infrastructure, servers, and enterprise applications
• Familiarity with Microsoft Office Suite and common business applications
• Strong troubleshooting and problem-solving skills
• Strong written and verbal communication skills
• Ability to translate technical concepts into business language for stakeholders
• Strong written and verbal communication skills
• Ability to communicate effectively across all levels of the organization
• Must demonstrate unwavering discretion and the ability to maintain confidentiality of sensitive information
• Self-starter with analytical mindset and strategic thinking abilities
• Forward thinker who champions team success and drives innovation

AE Business Solutions does not sponsor applications for employment visas

AE Business Solutions is an Equal Opportunity Employer