IT Support Specialist

Power Monitors, Inc.; Virginia; On-site; USD 45,000 - 65,000; Full time

Job summary

Power Monitors, Inc. seeks an IT Support Specialist to join our team on-site in Virginia. You’ll be the first point of contact for technology support across engineering, production and office staff.

You will troubleshoot PCs, printers, phones, and network connectivity while managing user accounts and maintaining security practices. The role requires quick learning and proactive communication with non-technical users.

Qualifications

• Experience providing Tier 1/2 help desk support.
• Familiarity with Windows and Mac; Linux exposure is a plus.
• Ability to set up and troubleshoot PCs, printers, phones, and network connectivity.
• Strong communication and patience working with non-technical users; ability to prioritize tasks.

Responsibilities

• Serve as the first point of contact for technology support across engineering, production and office staff.
• Troubleshoot hardware and software issues and support onboarding of new devices.

Skills

Help desk experience

Windows and Mac support

Linux exposure

PC/Printer/Phone setup

Networking basics

Clear communication

Prioritization

Fast learner

Active Directory

MDM tools

Security/compliance awareness

Imaging workstations

Education

CompTIA A+

CompTIA Network+

Tools

Mosyle/Intune

Job description

Power Monitors, Inc. is seeking an IT Support Specialist to join our team.

You’ll be the first point of contact for technology support across our engineering, production and office staff.

Basic Qualifications

• Experience providing help desk or desktop support (Tier 1/2)
• Familiarity with Windows and Mac; some Linux exposure is a plus
• Comfortable setting up and troubleshooting PCs, printers, phones and network connectivity
• Basic networking knowledge (IP addressing, DHCP, DNS, Wi‑Fi)
• Clear communication and patience working with non-technical users
• Ability to juggle multiple requests and prioritize effectively
• Ability to learn and apply new technology quickly and efficiently

Candidates with the following skills will be given preference

• Active Directory / user account management
• Experience with MDM tools (Mosyle, Intune, or similar)
• Familiarity with MFA, security keys, and following security/compliance procedures (e.g., SOCÂ2)
• Experience imaging and deploying workstations
• CompTIA A+, Network+, or similar certification

This is an on-site position.