IT Support Specialist

Power Monitors, Inc.; Mount Crawford (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Power Monitors, Inc. is seeking an IT Support Specialist to join our team. You’ll be the first point of contact for technology support across our engineering, production and office staff.

On-site role based in Mount Crawford, VA, focusing on desktop support, device setup, and basic networking while collaborating with a small team to ensure reliable technology services. We value clear communication, problem-solving, and the ability to prioritize multiple requests in a fast-paced environment.

Qualifications

• Experience providing help desk or desktop support (Tier 1/2).
• Familiarity with Windows and Mac; some Linux exposure.
• Ability to set up and troubleshoot PCs, printers, phones, and network connectivity.
• Basic networking knowledge (IP addressing, DHCP, DNS, Wi‑Fi).
• Clear communication and patience working with non-technical users.
• Ability to juggle multiple requests and prioritize effectively.
• Ability to learn and apply new technology quickly.

Responsibilities

• Be the first point of contact for technology support across engineering, production and office staff.
• Assist with setup and troubleshooting of PCs, printers, phones, and network connectivity.
• Support onboarding and imaging/deploying workstations and devices.

Skills

Help desk support

Windows & Mac

Networking basics

Communication

Multitasking

Learning agility

Education

Certifications: CompTIA A+/Network+

Tools

Active Directory

MDM: Mosyle/Intune

MFA & security keys

Imaging workstations

SOC 2 awareness

Job description

Power Monitors, Inc. is seeking an IT Support Specialist to join our team.

You’ll be the first point of contact for technology support across our engineering, production and office staff.

Basic Qualifications

• Experience providing help desk or desktop support (Tier 1/2)
• Familiarity with Windows and Mac; some Linux exposure is a plus
• Comfortable setting up and troubleshooting PCs, printers, phones and network connectivity
• Basic networking knowledge (IP addressing, DHCP, DNS, Wi‑Fi)
• Clear communication and patience working with non-technical users
• Ability to juggle multiple requests and prioritize effectively
• Ability to learn and apply new technology quickly and efficiently

Candidates with the following skills will be given preference

• Active Directory / user account management
• Experience with MDM tools (Mosyle, Intune, or similar)
• Familiarity with MFA, security keys, and following security/compliance procedures (e.g., SOCÂ2)
• Experience imaging and deploying workstations
• CompTIA A+, Network+, or similar certification

This is an on-site position.