IT Support Specialist

CommandLink; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible time off

Remote-friendly environment

Global team collaboration

Business travel / team events

Job summary

CommandLink, LLC is seeking an IT Support Specialist to assist a globally distributed team. You will handle helpdesk tickets, set up devices for new hires, and manage Intune for device and app administration, ensuring security and compliance.

Ideal candidates have 3+ years in IT support, strong troubleshooting skills, and experience with MacOS and Windows. This is an international role aligned to U.S. time zones, with remote work options across time zones.

Qualifications

• 3+ years of experience in IT support or helpdesk roles.
• Strong troubleshooting of hardware, software, and networking issues.
• Experience supporting MacOS and Windows environments.

Responsibilities

• Provide day-to-day IT support across the company, including helpdesk tickets.
• Set up and configure laptops for new hires with security and readiness.
• Manage Microsoft Intune for device and app management.

Skills

Helpdesk support

MacOS & Windows

Intune administration

Pulseway

Remote support

Ticketing systems

Tools

Microsoft Intune

Pulseway

Job description

About the Role

We're looking for an IT Support Specialist to join our globally distributed team. In this role, you'll be the go-to person for supporting employees across all aspects of IT - from resolving helpdesk tickets to managing device setup and administration.

While this is an international position, you'll be expected to align your working hours with U.S. time zones to support our team effectively.

Key Responsibilities

• Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.
• Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.
• Manage and support Microsoft Intune for device and application management.
• Administer and monitor Pulseway for proactive system management and support.
• Troubleshoot and resolve issues across both MacOS and Windows environments.
• Resolve software, hardware, and network issues quickly and efficiently.
• Document issues, resolutions, and best practices to improve support processes.
• Collaborate with global colleagues to ensure consistent IT standards and practices.

What You'll Need

• 3+ years of experience in IT support or helpdesk roles.
• Strong background in troubleshooting hardware, software, and networking issues.
• Hands-on experience supporting both MacOS and Windows environments.
• Experience with Microsoft Intune administration.
• Experience with Pulseway or similar remote monitoring/management tools.
• Excellent communication skills, with the ability to support users remotely across time zones.
• Ability to work independently while aligning with U.S. business hours.
• A proactive, customer-focused mindset with strong problem-solving skills.

Nice to Have

• Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace).
• Familiarity with onboarding/offboarding processes in distributed teams.
• IT certifications (CompTIA, Microsoft, Apple, etc.).

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Flexible time off
• Fun events at cool locations
• Employee referral bonuses to encourage the addition of great new people to the team