IT Support Specialist

Modus Lights; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Modus Lights is seeking an IT Support professional to provide end-user support for hardware, software, and network issues in a dynamic work environment. You will install, configure, and maintain computer systems, and troubleshoot problems to keep technology running smoothly.

Collaborating with the IT team, you will support LAN/WAN networks, assist with VPN deployment, and utilize Remedy and Jira to manage incidents and requests in a fast-paced setting.

Qualifications

• Proficiency in Linux, Mac OS, and Windows operating systems.
• Strong knowledge of computer hardware components.
• Experience with computer networking concepts.
• Familiarity with VPN technologies.
• Ability to diagnose and resolve technical issues.
• Excellent problem-solving skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Provide technical support to end-users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems.
• Troubleshoot system and network problems.
• Set up and maintain LAN/WAN networks.
• Assist with VPN setup and support.
• Collaborate with the IT team to resolve issues promptly.
• Utilize tools such as Remedy, Jira, and other IT management software.

Skills

Operating systems proficiency

Hardware knowledge

Networking knowledge

VPN technologies

Troubleshooting

Communication skills

Tools

Remedy

Jira

Job description

We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role requires a strong knowledge of desktop support, operating systems, computer networking, and troubleshooting techniques.

Responsibilities:

• Provide technical support to end-users for hardware, software, and network-related issues


• Install, configure, and maintain computer systems


• Troubleshoot system and network problems


• Set up and maintain LAN/WAN networks


• Assist with VPN setup and support


• Collaborate with the IT team to resolve issues promptly


• Utilize tools such as Remedy, Jira, and other IT management software

Qualifications:

• Proficiency in Linux, Mac OS, and Windows operating systems


• Strong knowledge of computer hardware components


• Experience with computer networking concepts


• Familiarity with VPN technologies


• Ability to diagnose and resolve technical issues


• Excellent problem-solving skills


• Strong communication and interpersonal abilities

This position offers a competitive salary based on experience and skills. Join our team to enhance your IT support capabilities in a dynamic work environment.