IT Support Specialist

Careerscape; United States; Remote; USD 58,000 - 82,000; Full time

Benefits offered by this job

Fully remote work

Home office stipend

Monthly internet reimbursement

Paid certification and training

Job summary

Careerscape is recruiting for a Remote IT Support Specialist based in the Austin, Texas area. This role offers an entry path into IT with hands-on exposure to modern tools and a clear path toward systems administration, security, or cloud roles.

The daily work involves handling support tickets, guiding colleagues through fixes over chat or video, and setting up devices and accounts. Strong communication and independence are valued in this fully remote position.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in IT or related field preferred.
• 6+ months of help desk, IT internship, or technical support experience.
• Strong knowledge of Windows and macOS troubleshooting.
• Familiarity with Microsoft 365, Google Workspace, or similar cloud tools.

Responsibilities

• Respond to help desk tickets, chat, and phone requests from employees in a timely, friendly manner.
• Diagnose and resolve hardware, software, network, and connectivity issues remotely.
• Set up, configure, and ship laptops and peripherals for new hires.
• Create and manage user accounts, permissions, and password resets in Microsoft 365 and Active Directory.
• Install, update, and troubleshoot applications and operating systems on Windows and macOS.
• Support VPN, multi‑factor authentication, and secure remote access for distributed staff.
• Document issues, solutions, and procedures in the ticketing system and knowledge base.
• Escalate complex problems to senior engineers with clear notes and context.
• Help maintain an accurate inventory of company devices and licenses.
• Follow security best practices and flag potential phishing or policy concerns.

Skills

Help desk experience

Windows troubleshooting

MacOS troubleshooting

Strong communication

Ticket prioritization

Education

High school diploma or equivalent

Associate or bachelor's degree in IT preferred

Tools

Microsoft 365

Google Workspace

Active Directory

VPN

Job description

Careerscape is recruiting on behalf of our client, a growing technology-forward organization, for a Remote IT Support Specialist based in the Austin, Texas area. This is an excellent entry point into the IT field, offering hands‑on exposure to modern tools, real user problems, and a clear path toward systems administration, security, or cloud roles.

The day-to-day is a steady mix of answering support tickets, walking colleagues through fixes over chat or video, and setting up devices and accounts. You'll thrive here if you are patient, curious, and enjoy explaining technical topics in plain language. Self‑starters who stay organized while working independently from home will do especially well.

COMPENSATION

The salary range for this role is $58,000 - $82,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to help desk tickets, chat, and phone requests from employees in a timely, friendly manner
• Diagnose and resolve hardware, software, network, and connectivity issues remotely
• Set up, configure, and ship laptops and peripherals for new hires
• Create and manage user accounts, permissions, and password resets in Microsoft 365 and Active Directory
• Install, update, and troubleshoot applications and operating systems on Windows and macOS
• Support VPN, multi‑factor authentication, and secure remote access for distributed staff
• Document issues, solutions, and procedures in the ticketing system and knowledge base
• Escalate complex problems to senior engineers with clear notes and context
• Help maintain an accurate inventory of company devices and licenses
• Follow security best practices and flag potential phishing or policy concerns

Requirements

• High school diploma or equivalent; associate or bachelor's degree in IT or a related field preferred
• 6 months or more of help desk, IT internship, or technical support experience, including academic or personal projects
• Working knowledge of Windows and macOS troubleshooting
• Familiarity with Microsoft 365, Google Workspace, or similar cloud tools
• Basic understanding of networking concepts such as DNS, DHCP, Wi‑Fi, and VPN
• Strong written and verbal communication skills
• Ability to manage multiple tickets and prioritize in a fast‑paced environment
• Reliable high‑speed internet and a quiet home workspace
• CompTIA A+ or similar certification a plus
• Medical, dental, and vision insurance
• 401(k) with company match
• Generous paid time off and paid holidays
• Fully remote work with flexible scheduling options
• Home office equipment provided or stipend offered
• Monthly internet and phone reimbursement
• Paid certification and training opportunities
• Clear career growth path within IT
• Virtual team events and a supportive, collaborative culture

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.