Desktop Support Specialist

Synergis; Austin (TX); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Commuter benefits

Job summary

Synergis is seeking a Level 2 Desktop Support Technician to support end users onsite at our client’s Austin office. The role focuses on high‑quality, white-glove customer service and rapid issue resolution across Windows, macOS, and mobile devices.

You will troubleshoot endpoints, manage deployments, and handle identity/access tasks within a fast-paced corporate environment while aligning with ITSM standards and security practices.

Qualifications

• 4–6+ years of in-person Desktop/Device Support in a corporate setting.
• Experience supporting end-user desktops, laptops, mobile devices, peripherals, and business applications.
• Experience with ServiceNow or comparable ITSM platform.
• Exposure to Intune, Entra ID, Active Directory, endpoint compliance/security preferred.
• Bachelor’s degree or technical certificate in IT (preferred).
• Certifications such as CompTIA A+/Network+, Microsoft 365, Microsoft Endpoint Administrator, ITIL Foundation (preferred).

Responsibilities

• Provide in-person and remote technical support for end users.
• Troubleshoot Windows, macOS, mobile devices, peripherals, and business apps.
• Support device deployment and lifecycle activities (provisioning, imaging, deployment, hardware replacement).
• Document and resolve issues in ServiceNow.
• Support endpoint management using Intune, MECM/SCCM, and Apple management workflows.
• Assist with security tasks such as BitLocker validation and Defender compliance.
• Assist identity/access tasks involving Entra ID, Active Directory, and MFA.
• Support Windows 11 upgrades, device refreshes, and office moves.
• Follow asset tracking, inventory, and data protection policies.
• Cross-train teammates and participate in continuous improvement.

Skills

End-user support

ITSM tooling

Windows/macOS

Endpoint security

VIP support

Education

Bachelor’s degree in IT

Tools

ServiceNow

Intune

MECM/SCCM

Active Directory

Entra ID

Microsoft Defender

Job description

Synergis’ client, a global leader in enterprise software solutions for database and systems management, has engaged us in a search for a Level 2 Desktop Support Technician to join their growing team. This role requires delivering best-in‑class, “white glove” customer service by partnering with end users to resolve technical issues quickly and accurately. The primary responsibility is supporting employees onsite at the client’s Austin office.

• Provide in-person and remote technical support for end users (approx. 70% in-person / 30% remote)
• Troubleshoot Windows, macOS, mobile devices, peripherals, network access, collaboration tools, and business applications
• Support device deployment and lifecycle activities (provisioning, imaging, application deployment, hardware replacement)
• Document, communicate, and resolve issues in ServiceNow (or comparable ITSM tool) aligned to IT service management standards
• Support endpoint management using Microsoft Intune, MECM/SCCM, and Apple management workflows
• Support security tasks such as BitLocker validation, Microsoft Defender, and patch compliance
• Support identity/access tasks involving Microsoft Entra ID, Active Directory, and MFA
• Assist with initiatives including Windows 11 upgrades, device refreshes, and office moves
• Follow policies for asset tracking, inventory handling, device decommissioning, and data protection
• Use automation/reporting/remote assistance tools responsibly to improve support efficiency
• Cross-train teammates and participate in continuous improvement

Requirements

• 4–6+ years of in‑person Desktop Support / Device Support / Support Center experience in a corporate environment
• Proven experience supporting end‑user desktops, laptops, mobile devices, peripherals, and business applications
• Hands‑on experience with ServiceNow or a comparable ITSM platform
• Exposure to Intune, Entra ID, Active Directory, endpoint compliance/security preferred
• Bachelor’s degree, technical certificate, or equivalent experience in IT (preferred)
• Certifications such as CompTIA A+ / Network+, Microsoft 365, Microsoft Endpoint Administrator, ITIL Foundation, Apple, or similar (preferred)

Preferred Skills

• Knowledge of modern endpoint management and security practices
• Experience supporting executive/VIP users with professionalism and discretionClear communication skills across technical and non‑technical audiences
• Local Austin‑area candidates only

Pay Rate (Negotiable)

The hourly pay rate for this position is negotiable (dependent on factors including but not limited to client requirements, relevant experience, statutory considerations, and location). Benefits available to full‑time employees may include medical, dental, vision, disability, life insurance, 401(k), and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX).