IT Support Specialist

Beaufort Jasper Hampton Comprehensive Health Services, Inc.; South Carolina; On-site; USD 38,000 - 52,000; Full time

Job summary

Beaufort Jasper Hampton Comprehensive Health Services, Inc. is seeking an Information Technology Support Specialist to plan and deliver customer IT support services, including installation, troubleshooting, user assistance, and training.

Responsibilities include diagnosing problems, planning processes, and maintaining problem-tracking databases. The role involves installing and maintaining hardware and software, performing backups, and ensuring information security policies are followed.

Qualifications

• Associate's Degree AA or equivalent or 6 months to 1 year related experience or training.
• Knowledge of networking (CompTIA N+ equivalency) and computer hardware (CompTIA A+ equivalency).
• Experience with IT hardware/software installation and user support is expected.

Responsibilities

• Performs analytical, technical, and administrative work in planning and installation of agency devices and workstations.
• Diagnoses and resolves problems in response to customer incidents.
• Confers with end users to determine hardware and software requirements.
• Installs new hardware and software and maintains existing components.
• Trains end users in equipment and software use.
• Performs general maintenance tasks.
• Troubleshoots and resolves issues with user devices and peripheral equipment across the organization.
• Prepares progress reports for all work performed.
• Evaluates products for compatibility and supportability.
• Recommends to management whether products should be supported.
• Performs other related duties as assigned by management.

Skills

Customer support

Problem solving

Training

Information security awareness

Education

Associate's Degree (AA) or equivalent

Tools

Accounting Software

Contract Management Systems

Development Software

Human Resource Systems

Inventory Software

Microsoft Office

Payroll Systems

Project Management Software

Job description

Job Title: Information Technology Support Specialist
Home Department: Information Technology
Reports To: Chief Information Officer
Effective Date: January 1, 2024

This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of all duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Position Summary

The IT Support Specialist covers planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking databases; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Essential Duties And Responsibilities

• Performs analytical, technical, and administrative work in the planning and installation of new and existing agency devices and workstations
• Diagnoses and resolves problems in response to customer reported incidents
• Confers with end users to determine types of hardware and software required
• Installs new hardware and software and maintains existing components
• Trains end users in the use of equipment and software
• Performs general maintenance tasks
• Troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization
• Prepares progress reports for all work performed
• Evaluates products for compatibility, expandability, and ease of use and support
• Recommends to management the support or nonsupport of evaluated products.
• Performs other related duties as assigned by management.

Qualifications

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Accounting Software; Contract Management Systems; Development Software; Human Resource Systems; Inventory Software; Microsoft Office; Payroll Systems; Project Management Software
• Other skills required: Knowledge of Networking (CompTIA N+ equivalency) and Computer Hardware (CompTIA A+ equivalency)