IT Support Specialist

Dyopath; Sanford (NC); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) with company match

FSA and HSA options

Job summary

DYOPATH is seeking an IT Support Specialist to provide onsite setup, guidance, and advanced support for enterprise systems across departments in Sanford, NC. The role emphasizes hands-on technical support, collaborative problem solving, and ensuring stable IT operations.

The ideal candidate has an IT-focused education with basic SQL experience, and preferred CompTIA A+ certification. This full-time, on-site position offers a 1st shift schedule and a $25 hourly rate with comprehensive benefits.

Qualifications

• High School Diploma
• Application support
• Bachelor’s degree in IT preferred
• Basic experience with SQL

Responsibilities

• Support the design, development, testing, and ongoing support of enterprise application solutions
• Assist with coding, debugging, and testing of application components using established development standards
• Troubleshoot application and system issues using structured problem-solving and root cause analysis techniques
• Contribute to requirements gathering and documentation, including functional and non-functional requirements
• Develop and maintain technical documentation such as process flows, logic diagrams, and system procedures
• Support application design activities and apply basic architecture and integration standards
• Participate in system, database, and platform integration efforts across multiple applications
• Assist with planning, executing, and documenting system and software testing activities
• Log, track, and elevate issues following standard incident, change, and escalation processes
• Collaborate with technical teams and business partners to support reliable, stable application services

Skills

Interpersonal skills

Customer service mindset

Problem-solving

Team-oriented

Education

Bachelor's degree in IT

High School Diploma

Tools

CompTIA A+

Job description

Join DYOPATH as an IT Support Specialist

Are you energized by providing hands‑on technical support, improving IT systems, and ensuring users stay connected and productive?

DYOPATH is seeking an IT Support Specialist who delivers onsite IT setup, technical guidance, and advanced support for systems and networks across departments and projects. This role plays a critical part in ensuring smooth and efficient IT operations within the organization.

Why You’ll Love Working Here

• Purpose with Passion- Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
• Grow & Thrive- DYOPATH supports professional development through collaboration, process improvement, and exposure to enterprise‑level IT systems.
• Award‑Winning Culture- Recognized for outstanding IT service—and we bring that same dedication to supporting each other.
• Fun & Respectful Teamwork- A collaborative, organized, and service‑focused environment where communication and teamwork matter.
• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• FSA and HSA options
• Additional benefits available
• Full overview: dyopath.com/careers

Role Overview

• Location: On‑Site (Sanford, NC)
• Schedule: 1st Shift (7a-3:30p); Monday through Friday
• Pay Rate: $25

Your Mission as an IT Support Specialist

• Support the design, development, testing, and ongoing support of enterprise application solutions
• Assist with coding, debugging, and testing of application components using established development standards
• Troubleshoot application and system issues using structured problem‑solving and root cause analysis techniques
• Contribute to requirements gathering and documentation, including functional and non‑functional requirements
• Develop and maintain technical documentation such as process flows, logic diagrams, and system procedures
• Support application design activities and apply basic architecture and integration standards
• Participate in system, database, and platform integration efforts across multiple applications
• Assist with planning, executing, and documenting system and software testing activities
• Log, track, and elevate issues following standard incident, change, and escalation processes
• Collaborate with technical teams and business partners to support reliable, stable application services

Education & Experience

• High School Diploma
• Application support
• Bachelor’s degree in IT preferred
• Basic experience with SQL

Certifications & Tools (Preferred)

• CompTIA A+

Knowledge, Skills & Abilities

• Takes a leadership role in service and quality initiatives; continuously improves processes
• Adheres to company and customer safety procedures
• Organized, self‑motivated, and able to prioritize effectively
• Strong interpersonal and communication skills with users, peers, and management
• Ability to read, analyze, and interpret technical and business documentation
• Ability to write reports, correspondence, and knowledge‑based documents
• Ability to present information and respond to questions from diverse audiences
• Strong problem‑solving skills and ability to work in environments with limited standardization
• Team‑oriented with a strong customer service mindset

Why This Role Stands Out

As an IT Support Specialist, you will be a trusted technical resource—supporting users onsite, coordinating with support teams, and helping ensure reliable, secure IT operations across the organization.

Ready to Join DYOPATH?

If you’re motivated to support users, improve systems, and contribute to a service‑driven IT culture, DYOPATH wants to hear from you.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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