PC Depot Technician

Dyopath; Illinois; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

401(k) plan with company match

FSA & HSA options

Voluntary benefits

Full benefits overview at dyopath.com

Job summary

DYOPATH is seeking a PC Depot Technician to build, image, configure, and deploy computer systems in a fast-paced depot environment. You will manage asset lifecycles, perform imaging, and provide enterprise end-user support while maintaining security and documentation.

The role emphasizes on-site depot operations in Illinois, with a 1st shift schedule and a $20/hour pay rate, along with a comprehensive benefits package and opportunities for professional growth.

Qualifications

• High school diploma and 2–3 years in desktop support, PC system support, deployment, or depot operations.
• Experience imaging, configuring, deploying Windows workstations and laptops.
• Strong diagnostic, troubleshooting, and problem-solving skills.
• Knowledge of asset management and inventory processes.

Responsibilities

• Build, image, configure, deploy, and maintain desktops, laptops, and peripherals.
• Configure workstations and peripherals including printers, routers, monitors.
• Inspect hardware for proper functionality and performance.
• Install, configure, and troubleshoot OS, drivers, software, and enterprise tools.
• Perform hardware diagnostics, repair, and part replacement.
• Maintain local networks and connectivity for uptime.
• Ensure security and privacy across systems and configurations.
• Provide user orientation and guidance on new equipment and software.
• Coordinate upgrades, deployments, and maintenance to minimize disruption.
• Diagnose and resolve hardware, software, OS, and peripheral issues.
• Support asset lifecycle management including deployment and retirement.

Skills

Imaging workstations

Deployment

Troubleshooting

End-user support

Documentation

Networking basics

Customer service

Time management

Security practices

Team collaboration

Education

High school diploma

Bachelor's degree (preferred)

Tools

Helix

Teams

Job description

Are you energized by hands‑on technical work and the satisfaction of keeping technology secure, functional, and ready to support business operations?

DYOPATH is seeking a skilled PC Depot Technician who enjoys building, imaging, configuring, troubleshooting, and deploying computer systems in a fast‑paced environment. This role is ideal for someone with experience in desktop support, hardware deployment, workstation configuration, asset management, computer imaging, and end‑user technology support who takes pride in delivering reliable IT services.

Why You'll Love Working Here

• Purpose with Passion – Be part of a company where Living Our Values Every Day (L.O.V.E.) drives meaningful work and trusted client partnerships.
• Grow & Thrive – DYOPATH invests in your development through training, certifications, skill‑building, and defined career pathways.
• Award‑Winning Culture – Work in an environment known for service excellence and strong teamwork.
• Fun & Respectful Teamwork – You'll collaborate with colleagues who celebrate wins, support each other, and work toward shared goals.

DYOPATH offers a comprehensive benefits package designed to support your wellbeing and growth, including:

• Medical, dental, and vision coverage
• Life insurance
• 401(k) plan with company match
• FSA & HSA options
• Additional voluntary benefits
• Full benefits overview available at dyopath.com/careers

Role Overview

• Location: On-site (Oakbrook Terrace, IL)
• Schedule: 1st Shift (9:00 AM – 5:00 PM CST), Monday through Friday
• Pay Rate: $20.00 per hour

Your Mission as a PC Depot Technician

As a PC Depot Technician, you will play a critical role in computer deployment, workstation imaging, hardware configuration, asset lifecycle management, and technical support operations. Working within our depot environment, you will ensure laptops, desktop computers, peripherals, and related hardware are properly configured, documented, maintained, and ready for deployment.

You will collaborate with IT support teams, asset managers, and end users to deliver high‑quality technology solutions while maintaining inventory accuracy, operational efficiency, and security standards.

Core Responsibilities

• Build, image, configure, deploy, and maintain desktop computers, laptops, and peripheral devices.
• Configure computer workstations and peripheral equipment including printers, routers, monitors, and related hardware.
• Inspect computer hardware, components, and accessories to ensure proper functionality and performance.
• Install, configure, validate, and troubleshoot operating systems, drivers, software applications, and enterprise tools.
• Perform hardware diagnostics, repair, part replacement, and troubleshooting for workstation equipment.
• Maintain local networks and connectivity to support reliable performance and uptime.
• Ensure security and privacy standards are maintained across systems, devices, and network configurations.
• Provide user orientation and technical guidance on new equipment, software, and workplace technology.
• Coordinate upgrades, deployments, refresh cycles, and maintenance schedules to minimize user disruption.
• Diagnose and resolve hardware, software, operating system, and peripheral issues.
• Support asset lifecycle management including receiving, deployment, refresh, inventory tracking, and retirement of equipment.
• Maintain accurate inventory records, deployment logs, asset documentation, and maintenance plans.
• Identify equipment shortages, replacement needs, and initiate ordering requests.
• Assist with workstation refresh projects, endpoint deployments, and technology rollout initiatives.
• Support desktop support and IT support operations by ensuring devices are deployment‑ready and fully functional.

Additional Responsibilities

• Manage shipping and receiving activities for depot computer equipment.
• Handle physical and logical hardware inventory using Helix, Teams, and other depot management tools.
• Create, update, and maintain Depot Knowledge Base Articles (KBAs), technical documentation, and process guides.
• Maintain accurate hardware inventory records and support equipment lifecycle tracking.

Education & Experience

• High school diploma and 2–3 years of experience in desktop support, PC system support, computer deployment, depot operations, hardware support, or equivalent technical training.

Preferred

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Licenses & Certifications

Preferred

• CompTIA A+, Microsoft Certified IT Professional (MCITP), or related IT certifications.

Knowledge, Skills & Abilities

The idealPC Depot Technicianwill bring hands‑on experience supporting desktop hardware, workstation deployments, asset management, computer imaging, and end‑user technology support within a depot, service desk, or technical support environment.

• Experience imaging, configuring, deploying, and troubleshooting Windows‑based workstations and laptops.
• Strong knowledge of computer systems, desktop hardware, peripherals, operating systems, and networking fundamentals.
• Experience supporting hardware inventory management, asset tracking, and equipment lifecycle processes.
• Strong diagnostic, troubleshooting, and problem‑solving skills.
• Excellent communication, customer service, and end‑user support abilities.
• Outstanding organizational, documentation, and time‑management skills.
• Knowledge of internet security, data privacy, endpoint security, and technology deployment best practices.
• Ability to collaborate effectively with technical teams, asset managers, logistics personnel, and end users.
• Experience working with ticketing systems, technical documentation, and knowledge management processes.
• Depot imaging, workstation deployment, hardware staging, or computer deployment experience is highly desirable.

Why This Role Matters

As aPC Depot Technician, you will ensure employees have reliable, secure, and well‑configured technology needed to do their best work. From workstation imaging and hardware deployment to inventory management and technical troubleshooting, your contributions directly impact productivity, operational efficiency, and the delivery of exceptional IT services.

You’ll serve as a trusted technical resource, problem solver, and critical part of delivering high‑quality desktop support, end‑user support, and technology deployment services that keep our clients and teams productive every day.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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