IT Support Specialist

Redwood Valley Corp.; San Diego (CA); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Redwood Valley Corp. in San Diego, CA, is seeking an IT Support Specialist to join its software development team. This full-time role offers a salary range of $50,000 to $67,348 per year and includes a comprehensive benefits package.

You will provide first-line technical support, troubleshoot hardware and software issues, and help maintain system security. The ideal candidate has a bachelor’s degree in computer science or a related field, at least two years of IT support experience, and

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 2+ years of experience in IT support.
• Proficiency in Windows and macOS operating systems.
• Familiarity with network protocols.

Responsibilities

• Provide first-line technical support to employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment and software.
• Monitor system performance and troubleshoot problems.
• Assist in the implementation of new technologies and systems.
• Document IT procedures and maintain accurate records of system configurations.
• Stay up-to-date with the latest IT trends and technologies.

Skills

Problem-solving

Attention to detail

Communication skills

Interpersonal skills

Windows proficiency

macOS proficiency

Network protocols knowledge

Education

Bachelor's degree in Computer Science or related field

Tools

Windows

macOS

Network protocols

Job description

Redwood Valley Corp. seeks an IT Support Specialist to join its software development team in San Diego, CA. This full-time role offers a salary range of $50,000 to $67,348 per year.

As IT Support Specialist, you'll provide technical assistance to employees, troubleshoot hardware and software issues, and maintain system security. You'll also assist with network infrastructure and IT projects.

You will collaborate with a highly skilled tech team in a contemporary office setting in San Diego, California. The workspace is outfitted with cutting‑edge technology, including the latest software, hardware, and tools, to support your work. The office environment is designed to encourage teamwork and innovation, with open spaces and shared areas that facilitate communication and idea-sharing. The team is known for its technical expertise and problem‑solving abilities, and they work together to tackle complex challenges and projects. The collaborative atmosphere is further enhanced by regular team meetings, brainstorming sessions, and knowledge‑sharing initiatives. Overall, the workplace is a dynamic and supportive environment that fosters professional growth and development.

The annual salary range for this position is between $50,000 and $67,348. Employees are entitled to a comprehensive benefits package, which includes comprehensive health insurance coverage, a retirement plan with employer contributions, and paid time off for vacations, sick days, and personal leave. The benefits are designed to support the overall well‑being and financial security of the employees.

You should have a bachelor's degree in computer science or a related field, and at least 2 years of experience in IT support. Proficiency in Windows and macOS operating systems, and familiarity with network protocols are required.

What You Will Do:

• Provide first-line technical support to our employees, resolving hardware, software, and network issues.
• Install, configure, and maintain IT equipment and software.
• Monitor system performance and troubleshoot problems.
• Assist in the implementation of new technologies and systems.
• Document IT procedures and maintain accurate records of system configurations.
• Stay up-to-date with the latest IT trends and technologies.

What You Bring:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Familiarity with Windows and Mac operating systems, as well as common productivity software.
• Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.