IT Support Specialist

GFS Home Loans; San Antonio (TX); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid time off & holidays

Job summary

GFS Home Loans is seeking an IT Support Specialist to be the first point of contact for nationwide employees needing technical assistance. You will troubleshoot hardware, software, and network issues, assist with onboarding, and manage accounts and devices across the country.

The role emphasizes strong customer service, clear communication, and the ability to prioritize tasks in a fast-paced environment while supporting Windows 10/11 and Microsoft 365 applications.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service or technical support experience or an equivalent combination of education and experience.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• End User Support: serve as the first point of contact for technical support requests via phone, email, Teams, and the help desk.
• Account & Device Management: manage user accounts in Active Directory and Microsoft 365; deploy laptops/desktops; set up devices.

Skills

Troubleshooting

Communication

Prioritization

Team player

Customer service mindset

Education

Associate's degree (IT/CS)

CompTIA A+

CompTIA Network+

Tools

Active Directory

Microsoft 365

Windows 10/11

VPN

Remote desktop

Help desk ticketing system

Job description

At GFS Home Loans, technology keeps our business moving. As an IT Support Specialist, you'll be the first point of contact for employees across the country who need technical assistance. You'll help resolve day-to-day technology issues, support new employee onboarding, maintain company equipment, and ensure our team has the tools they need to succeed.What You'll DoAs our IT Support Specialist, you will:End User SupportServe as the first point of contact for technical support requests via phone, email, Microsoft Teams, and the help desk ticketing system.Troubleshoot hardware, software, operating system, printer, and peripheral issues.Resolve password resets, account lockouts, and user access requests.Assist employees with Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.Provide remote support for employees working from branch offices and home offices across the country.Account & Device ManagementCreate, modify, and disable user accounts in Active Directory and Microsoft 365.Prepare, image, configure, and deploy laptops and desktop computers.Set up mobile devices, monitors, docking stations, printers, and other IT equipment.Assist with employee onboarding and offboarding by preparing technology and recovering company assets.Maintain accurate inventory records for company hardware and software licenses.Technical OperationsInstall and configure desktop applications and approved software.Perform routine system updates and workstation maintenance.Assist with basic network connectivity and VPN troubleshooting.Escalate complex issues to remote support while documenting all troubleshooting performed.Contribute to IT documentation and knowledge base articles.Customer ServiceDeliver exceptional customer service while meeting service level expectations.Communicate technical concepts clearly to non-technical users.Follow up with users to ensure issues are fully resolved.Identify recurring issues and recommend process improvements.RequiredHigh school diploma or equivalent.One year of customer service or technical support experience, or an equivalent combination of education and experience.Strong troubleshooting and analytical skills.Excellent written and verbal communication skills.Ability to prioritize multiple tasks in a fast-paced environment.Professional, patient, and service-oriented attitude.PreferredAssociate's degree in Information Technology, Computer Science, or related field.CompTIA A+, Network+, or similar certification.Experience supporting Windows 10/11 environments.Working knowledge of Microsoft 365.Experience with Active Directory user management.Familiarity with help desk ticketing systems.Basic understanding of TCP/IP networking, Wi-Fi, and VPN connectivity.Experience providing remote desktop support.Technical SkillsExperience with some or all of the following is preferred:Microsoft Windows 10/11Microsoft 365Active DirectoryMicrosoft TeamsOutlookRemote support softwareVPN connectivityDesktop and laptop hardwarePrinters and multifunction devicesBasic networking conceptsHelp desk ticketing systemsWhat We're Looking ForThe ideal candidate is someone who:Enjoys helping people solve technology problems.Takes ownership of issues until they're resolved.Learns quickly and enjoys expanding their technical knowledge.Communicates professionally with employees at all levels of the organization.Thrives in a collaborative, team-oriented environment.Maintains confidentiality and professionalism when handling sensitive information.Why Join GFS Home Loans?At GFS Home Loans, technology plays a critical role in supporting our nationwide mortgage operations. Our IT team is valued as a business partner, not just a support function. You'll have the opportunity to work with modern technologies, develop new skills, and grow your career in an environment that encourages continuous learning and professional development.Whether you're looking to build a career in systems administration, cybersecurity, networking, or cloud technologies, this position provides an excellent foundation for long-term growth.Compensation & BenefitsSalary: $42,500 to $53,500 annually, depending on experience and qualificationsComprehensive medical, dental, and vision insurance401(k)Paid Time Off and company holidaysOpportunities for career advancement within the IT department